Lone Star Chrysler Dodge Jeep Ram

Bad customer service Left my truck there Saturday 8/10 to get a part replaced that was covered under warranty was told that I will get a call Monday to let me know when it Left my truck there Saturday 8/10 to get a part replaced that was covered under warranty was told that I will get a call Monday to let me know when it would be ready. Got a call Tuesday 8/13 they lost my key fob Wednesday 8/14 I called to check where they were at with my truck at this said I would get a call back cause my service advisor wasn't in the office didnt get a call finally before closing I spoke with service manager to see what's going on I haven't been told anything. He said I will get a call next day Thursday 8/16. I didnt get anything all day Until around 530 right before they closed but I didn't see the call till 630. Friday 8/17 I called in the morning my service advisor wasnt in the office left a message by noon I called again he was out to lunch left another message by 3 I called again got transferred atleast 3 times no one wanted to help I just wanted to see what is the deal with the truck almost a week later couldn't get an answer. Finally when I told them i just going to pick up the truck they said they had to order the part and It will be in on Monday 8/19. I will not let anyone service my truck that will not communicate with me will never step foot in lonestar dodge again I love my 2019 Ram 1500 big horn but when it comes to customer service lone star will not be what you are looking for More

Very angry and rip off salesman I left the dealership in tears due to a salesman who promised a free oil change then acted like he never said that and was arguing with me, that is ve I left the dealership in tears due to a salesman who promised a free oil change then acted like he never said that and was arguing with me, that is very rude. I would not tolerate that type of behavior from anyone. I am a single parent who is preparing her daughter for back to school so my money matters. Ms. Susana Herrera. More

Super & great Anthony Sanchez was great, his personality was outstanding, and really helped in my decision of purchasing my vehicle! The sales team is awesome from Anthony Sanchez was great, his personality was outstanding, and really helped in my decision of purchasing my vehicle! The sales team is awesome from Mgr, finance unit, and closing the deal! I appreciate it!!!! More

A good experience I believe it's the best way to explain the experience at this cardealer salesmen was a good one to deal with well be back for a automobiles I believe it's the best way to explain the experience at this cardealer salesmen was a good one to deal with well be back for a automobiles More

Great service and knowledgeable sales staff Willis and Marc were excellent and worked with us to get a deal were both satisfied with. Excellent selection of Jeeps. Definitely worth the drive to Willis and Marc were excellent and worked with us to get a deal were both satisfied with. Excellent selection of Jeeps. Definitely worth the drive to San Antonio. More

Flat tire This is the best service I’ve received from a Chrysler dealership service department! Was extremely satisfied with the professionalism and the expedit This is the best service I’ve received from a Chrysler dealership service department! Was extremely satisfied with the professionalism and the expedited service received. More

Great customer service Sivol and team had great customer service skills and were very helpful in explaining information on my vehicle. Overall great experience. I will conti Sivol and team had great customer service skills and were very helpful in explaining information on my vehicle. Overall great experience. I will continue to take my business here. More

Not pleased After buying 4new card 14 yrs as a customer was pressured into buying a car (still have) I'm disappointed at the sales staff I will not recommend this After buying 4new card 14 yrs as a customer was pressured into buying a car (still have) I'm disappointed at the sales staff I will not recommend this dealership. More

After sale service Needed to bring my car in for recall maintenance. Other Dodge dealerships wanted me to leave my vehicle for the day. Lone Star had me in and out in Needed to bring my car in for recall maintenance. Other Dodge dealerships wanted me to leave my vehicle for the day. Lone Star had me in and out in under 90 minutes. Excellent service. More

DISHONEST DISRESPECTFUL INCONSIDERATE LIARS Do not trust the salemen here especially Demetrius and xavier. Demetrius in particular made a deal with me on a 2015 toyota 4 runner and knew i was dr Do not trust the salemen here especially Demetrius and xavier. Demetrius in particular made a deal with me on a 2015 toyota 4 runner and knew i was driving over 200 miles to buy the car and did not disclose that the car had an aftermarket kenwood radio, a missing fender, and a dead battery. This is after multiple assurances that the car is DETAILED AND READY TO GO! I wasted my entire day and a good amount of money due to Demetrius and this dealership's dishonest and inconsiderate actions. After all that Demetrius had the audacity to tell me that he worked really hard to make this deal happen when i didnt negotiate a single penny on the car More