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Long Cadillac
Southborough, MA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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417 Reviews of Long Cadillac
Verified Customer
August 29, 2026
Andrew is great. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand. More
by sbano84
Employees Worked With
Andrew Parker
August 24, 2026
I’m very disappointed with the service experience since purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, req purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, requiring another visit. The rear entertainment screen has never worked properly, requiring another service visit and a parts order. Most recently, I waited approximately three weeks for a headlight replacement, only to find out the part had already arrived and no one had contacted me. I have had to repeatedly call and follow up myself to get these issues resolved. The lack of communication, quality control, and follow-up has been extremely disappointing, especially considering these problems began when the vehicle was delivered. More
by JMGUTTERSINC
Employees Worked With
Brian Wilcox, Brian Wilcox
August 21, 2026
I recently had my vehicle serviced at this dealership, and the experience was truly exceptional. From the moment I arrived, the staff was incredibly welcoming and attentive. They took the time to thorough and the experience was truly exceptional. From the moment I arrived, the staff was incredibly welcoming and attentive. They took the time to thoroughly explain the maintenance process and addressed all my concerns with patience and professionalism. The service was completed efficiently, and my car was returned in pristine condition. I highly recommend this Cadillac service department for their outstanding customer care and expertise. More
by WAYLONFROMWAYLON
Employees Worked With
Andrew Parker, Jody Smith
August 15, 2026
1) Service rep very easy to work with. 2) Uncomfortably over air conditioned. 3) easy commute from home. 4) Balance due on invoice is greater than sum of indicated charges 2) Uncomfortably over air conditioned. 3) easy commute from home. 4) Balance due on invoice is greater than sum of indicated charges More
by ROADQUEEN0
Employees Worked With
Dana Boilard
