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Long Cadillac

Southborough, MA

4.8
417 Reviews

218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

March 31, 2024

Always excellent service. Brian is amazing, professional, very customer service oriented. Long is lucky to have him More

by N.GEORGE.KASPARYAN
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
March 30, 2024

We had a great experience with the staff from the very first phone call and subsequent visits. I wanted a car with a sun room, and the car we were interested in did not have one, so they suggested the op More

by jmoughan0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hank Landry
March 28, 2024

Very efficient & friendly. Took the time to check everything over for me. Very pleasant customer service More

by JBLINSTRUB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
March 24, 2024

I have been a repeat customer for decades and always found them to be very professional. Brian Wilcox is awesome to deal with and really shows he cares about the end results to be perfect. More

by eleja64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
March 21, 2024

Excellent service done in a timely manner. Clean and efficient dealership with personable employees. Keep up the good work. More

by JKOWESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
March 21, 2024

Could not fix problem Could not fix problemshould say it all Waist off time ok More

by TANDJSRX
Recommend Dealer
No
Employees Worked With
Brian Wilcox, Brian Wilcox
March 19, 2024

As always - we appreciated the service from the Long Cadillac team - Attention to our needs and fully explain the service, diagnosis and solution. thank you! More

by AMY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
March 17, 2024

Can't go wrong with Long Cadillac. Would no go many where else. Always friendly More

by AE4626B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOBBY
March 17, 2024

Great service center, accommodating, pleasant and refreshing attitudes with all I spoke with. Thank you More

by MMK212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and courtesy driver
March 16, 2024

Manager Steve was extremely disrespectful. And wanted me to lie to my insurance company about a cracked windshield because he did not want to fix it the day I picked it up More

by dmina32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy golden (amazing worker)
Mar 19, 2024 -

Long Cadillac responded

We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

Mar 20, 2024 -

Long Cadillac responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

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