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Long Cadillac

Southborough, MA

4.8
417 Reviews

218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

May 09, 2026

The service is always outstanding. The service manager Jody was so kind and a real expert. This is my first vehicle I have purchased there but soon will be purchasing another one. I More

by RANDYZCROTEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
May 08, 2026

Darryl exhibited a high regard for the customer. It was a great pleasure doing business with this establishment. More

by steve8438
Recommend Dealer
Yes
Employees Worked With
Darryl Dudyak, Darryl Dudyak
May 07, 2026

I always have very good service. The Service people are very Respectful and courteous. I work with Brian a lot. He is very good at his job. All the gentlemen are great. More

by HAVEFAITH61
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
May 07, 2026

I only deal with Brian. He take care of everything. Brian has always been very helpful. More

by Iraj Gashgaee
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
May 07, 2026

Service was quick and service tech was professional! The coffee machine in the waiting area is awesome! More

by Jthomas14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
May 07, 2026

Service and service advisor were excellent. Easy to make appointment with very quick and on time service. More

by SHARON591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
May 07, 2026

Absolutely the best customer service from the very beginning email communication with Tohm to the test drive with Luke. We feel Long went above and beyond for us and are very pleased with our purchas More

by lemay2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke, Tohm Palaima
May 04, 2026

Always professional Professional and knowledgeable. I would recommend Long service department to anyone Excellent and timely More

by lhappycampers
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
May 02, 2026

Very accommodating. No pushy. Courteous. Good communication and available all hours. Tristan was a pleasure to deal with. More

by marco31
Recommend Dealer
Yes
Employees Worked With
Tristan
May 02, 2026

Communicative, courteous and clean. Always willing to help and provide top notch service. Top in class! More

by JOE_MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
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