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Long Cadillac

Southborough, MA

4.8
417 Reviews

218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

April 05, 2026

Love the sales sales good to do business with there is nobody that can beet you I will always do business with you More

by NCO1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Dudyak
April 05, 2026

Everything was good It was the second car, I've bought from Long! Excellent sales and service More

by dpiascik1275
Recommend Dealer
Yes
Employees Worked With
Hank Landry
April 02, 2026

Everything was excellent except when I got home the check engine light was on and I called the next morning to talk to the general service manager. He wasn't available and whoever answered the phone told me More

by dnovak53
Recommend Dealer
Yes
Employees Worked With
Dana Boilard
April 01, 2026

The communication was poor they returned our car and not the condition I bought it in More

by Heatherdamon28
Recommend Dealer
No
Employees Worked With
Dana
Apr 06, 2026 -

Long Cadillac responded

Good morning and thank you for your feedback. We are still working with your insurance company with regards to having the wheels painted to match your original wheel color. Unfortunately, it has not been a smooth process as we have been sent to several different representatives. We apologize for the delay in getting this resolved and we are continuing again this week to speak with your adjuster. If you have any questions, please feel free to reach out to me as your business and satisfaction is very important to me. Scott Barry Long Cadillac President 508-683-1157

March 29, 2026

Dana was very courteous and professional and took the time to explain repairs needed Dana is easy to work with More

by SANCHIONI
Recommend Dealer
Yes
Employees Worked With
Dana Boilard
March 26, 2026

I’ve been with this dealer for a least 7 years. Good service and good oropke More

by SOMCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
March 22, 2026

I used to have suburban and whenever my oil was low they would fill it, now that I have a Cadilaac and having same issues, they said I can bring it back and have it filled for $20. More

by Rajamannan1977
Recommend Dealer
No
Mar 23, 2026 -

Long Cadillac responded

We can certainly understand everyone's love of a complimentary oil top off, but as a business yourself, you must understand that no company is under any obligation to continue a service for free indefinitely. Based on the fact that you did not purchase the vehicle from us and you do not consistently service your livery vehicle here; it just doesn't make good business sense to continue this complimentary service.

March 22, 2026

Brian always takes great care of me and the car! I get it back clean as a whistle and that means a lot! More

by MELISSARUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker, Brian Wilcox
Mar 23, 2026 -

Long Cadillac responded

Hello, thank you so much for your feedback! We'll be sure to share it with Brian.

March 21, 2026

Responsive to communication. Prepared for me to be there. Efficient in the process Would deal with them again. More

by patsfan0419
Recommend Dealer
Yes
Employees Worked With
Bruno, David and Tom
Mar 23, 2026 -

Long Cadillac responded

Hello, thank you so much for your review!

March 19, 2026

Took car on time, work was done quick and done right I would highly recommend them More

by wmcgrath1
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 23, 2026 -

Long Cadillac responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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