Long Hyundai - Service Center

The service department has had a great turn around and i can see improvements being made great job and thanks to Chris i was in and out can see improvements being made great job and thanks to Chris i was in and out More

The service staff has always been knowledgeable, accommodating and helpful! Thank you for being so easy to contact for answers and support! accommodating and helpful! Thank you for being so easy to contact for answers and support! More

Took 5 phone calls to get someone in service to answer a call. The type of service I needed to address the issue with my vehicle changed 3 times as I spoke with different employees between scheduling, dropo call. The type of service I needed to address the issue with my vehicle changed 3 times as I spoke with different employees between scheduling, dropoff, and beginning service. Spent $500, then found out if I had been listened to initially about my complaint the ‘fix’ wasn’t going to give me the outcome I thought I was heading towards. Multiple negative service interactions with one employee that I understand is no longer there. My file then got sent to the sales department, where a sales representative tried to put me in a used vehicle with the same known issues my car was experiencing, which I found out when I did research at home after being ‘guaranteed’ by the sales representative that they were not included in the known issue affected vehicle list when I asked. It has also been awhile since I had been treated in such misogynistic ways. I was called ‘sweetness’ multiple times and told early on that when it was time to talk financing that they have a woman I can talk to because “women feel more comfortable talking to women.” More

Friendly, happy to help, product knowledge, Thank You for fixing our seat belt in a timely manner for fixing our seat belt in a timely manner More

Always a great experience at long Hyundai service. Never had any issues in 4 plus years of service. I greatly appreciate you guys Never had any issues in 4 plus years of service. I greatly appreciate you guys More

The worst service ever! !! No one will answer the phone and then broke things on the car!! !! No one will answer the phone and then broke things on the car!! More

Chris is amazing and controls all aspects of service - reasonable in & out. My continuing concern is the lack of a dedicated Genesis facility as tends to get very busy with both Volvo & Hyndai in the reasonable in & out. My continuing concern is the lack of a dedicated Genesis facility as tends to get very busy with both Volvo & Hyndai in the same service area. Plus the lack of available loaners means we have to wait . More

The service was excellent and really cared about your time and needs. Would highly recommend to everyone! time and needs. Would highly recommend to everyone! More

Terrible service as usual. I recall appointment was at 930 and was told it would take 45 minutes to an hour at 1230 my car still wasn't in the bay. I called 3 months prior to s I recall appointment was at 930 and was told it would take 45 minutes to an hour at 1230 my car still wasn't in the bay. I called 3 months prior to schedule my service but no one ever returned my call. Finally had to speak to the dealership manager to get my service done. More

Upon my arrival for the 7,500 mile service for my Kona, I was quickly recognized and the check-in begun. A sales presentation was made for some additional charge fuel injector and oil treatment service was was quickly recognized and the check-in begun. A sales presentation was made for some additional charge fuel injector and oil treatment service was made. I accepted for this first dealer provided oil and filter change and tire rotation. The service was completed in about and hour and a half along with an offered car wash. Thanks. More