Long Subaru

Doesn't get any better! Just purchased our 4th Subaru and it couldn't have been any easier or a more pleasant experience. Super easy people to work with at Longs! Just purchased our 4th Subaru and it couldn't have been any easier or a more pleasant experience. Super easy people to work with at Longs! More

Great car buying experience!! I recently purchased a 2019 CrossTrek and thanks to Lisa a had a great car buying experience. She was very patient with me throughout the whole experi I recently purchased a 2019 CrossTrek and thanks to Lisa a had a great car buying experience. She was very patient with me throughout the whole experience and was not going to quit until I was completely satisfied with deal. I never felt pressured at any point during the process and it was evident that Lisa truly cares about her customers and their satisfaction. More

Dealer Review AWESOME! I just purchased my 3rd Subaru from Long and cannot say enough great things about Lisa, my salesperson, or the dealership in general. From AWESOME! I just purchased my 3rd Subaru from Long and cannot say enough great things about Lisa, my salesperson, or the dealership in general. From my first visit to now, EVERYTHING has gone smoothly; sales, service, and even body shop (when a valet hit a pole while parking my car). I have been treated fairly, with respect and professionalism, and never felt pressured. Lisa is a top-notch salesperson who listens carefully, makes recommendations, and does not try to sell a car just for the commission. She is patient when I ask lots of questions, and is always a phone call away. I am sure the other representatives are great, but I will always go to Lisa. I highly recommend this dealership. I had been to a different, highly-touted Subaru dealer in Worcester, and walked out vowing never to return to that location. I tell any and everyone who talks about a Subaru to go to Longs. They will not be disappointed. More

Great service Thanks to Long Subaru, I was able to get the car i wanted and needed! Matt was a pleasure to work with, very friendly and personable guy, not pushy at Thanks to Long Subaru, I was able to get the car i wanted and needed! Matt was a pleasure to work with, very friendly and personable guy, not pushy at all and very helpful and knowledgeable! Ray the finance manager made the experience very easy and quick! I highly recommend this place and I will most certainly be back for service and my next car in the future! Thank you again! More

New car This is the secound car I bought and I am very happy . from sales to service everyone was very helpful and friendly. I would buy from long again This is the secound car I bought and I am very happy . from sales to service everyone was very helpful and friendly. I would buy from long again More

Long came through in the clutch! It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and t It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and there was a brake light on and also a check engine light. The rep who was very nice and helpful (can't remember her name?) said she would check with service and someone would call me. I had to take the day off from work. I live in Franklin and work in Worcester so I really need my car. I decided to drive to Long (carefully) and hope they could see me and possibly give me a loaner. While on my way a service rep called (once again very nice, didn't catch his name?) saying they would be happy to look at my car when they are able. I made it there. Spoke with Mike Jimmenez , who I have had the pleasure of dealing with for the better part of the last 15 or so years. Mike found me a loaner. Later that day Mike called me with the bad news. My car (2005 Legacy wagon) had some very labor intensive problems. Mike estimated the repair cost at over $5,000.00. Given that the car was 13 years old and had 165,000 miles, I asked Mike and he agreed It was time to move on. I went on Longs Pre-certified website and found a car that suited me both as a much needed replacement and also financially. I went to my bank and was pre-approved for the estimated cost of the vehicle. I then drove to Long walked into the sales section and the first person I encountered looked up at me and said "can I help you" I said yes and briefly explained my circumstances and from this point on I was in the very capable hands of Lisa Courchaine. I explained the year and model I had found and Lisa found it right away. She pulled the car around opened the doors and hood and walked me around pointing out how well the previous owner had maintained the car. We went for a text drive and I was sold! We filled out the paperwork and was brought in to the finance officer who explained everything to me and I purchased my beautiful 2013 Subaru Outback. I came in the next day and Lisa had everything all set. Lisa and the rest of the Long Subaru saved the day! Thank you to all! Happy Holidays. More

Great team! Great car, great sales team and great overall customer service. No pressure and smooth experience. You are first class all the way! Thank you Mike, Ma Great car, great sales team and great overall customer service. No pressure and smooth experience. You are first class all the way! Thank you Mike, Matt and Long Subaru! More

Thank you Matt did a great job helping me find my new car. He was friendly, helpful, and professional. I love my 2019 Impreza. I would recommend long Subaru t Matt did a great job helping me find my new car. He was friendly, helpful, and professional. I love my 2019 Impreza. I would recommend long Subaru to anyone. More

Buying a new used car was easy .. We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we pur We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we purchased a certified used Outback. Good value on the vehicle, excellent customer interaction from our salesman David Fayard (really knows his vehicles) and just over all a good experience. More