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Longo Toyota - Service Center

El Monte, CA

4.7
1,230 Reviews
Call Service Center (626) 652-3217

1,230 Reviews of Longo Toyota - Service Center

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May 22, 2022

Love going to Long Toyota. Everyone is friendly and always go above and beyond to help you out. More

by Adee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Longo Toyota responded

We're so honored to have you as our guest and we never want you going anywhere else but Longo Toyota

May 21, 2022

Albert Lopez is a 5 star customer service. He help with my services very helpful. More

by Moosecola28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we look forward to your next visit @ Longo Toyota

May 18, 2022

The gentleman that assisted me Carlos was very attentive and answered all my questions concerning my car . More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry I had put Carlos but its albert
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May 19, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Grace and have a wonderful rest of the week - Team Longo

May 18, 2022

When you have a promotion code someone should use honestly open toward the customer thank you. More

by Chhuon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 17, 2022

I Like this longo dealership service dept. It always meet my expectations. My service advisor Noli Evangelista is the best More

by duran.froilan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota - Make it a great day and hurry back

May 16, 2022

Very easy checking in/out process. On-time services as promised. However, my car was returned without a quick wash. I feel as if I brought my car to small repair place outside. More

by Phuong2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Longo Toyota responded

To our valued guest. In response to the drought crisis in California, Longo Toyota temporarily suspended complimentary car washes starting July 2021 to present. Coupon is handed out to our guest to either enjoy a free tall coffee | tea during their service stay and or to use the coupon for a complimentary car wash redeemable at a later date. Please feel free to contact Ethan if you did not receive this at the time of write-up. Thank you for supporting our efforts to conserve water!

May 15, 2022

Thank you for the expedited service. I appreciate Toyota and my service advisors (Noli Evangelista) help. More

by Syedhasan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Longo Toyota responded

We're certainly honored to serve you and we never want you going anywhere else but Longo Toyota. Hurry back!

May 15, 2022

It was a very nice people attending customers thanks a lot, I’m very satisfied. More

by Mentor070114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Liu
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May 16, 2022 -

Longo Toyota responded

Thank you for entrusting the service team @ Longo Toyota and hurry back

May 15, 2022

Great service, reasonable prices. They even have a lounge with a Starbucks with wifi and charging stations. More

by mathewjacobs1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Longo Toyota responded

Thank you for the 5-star review on DealerRater and delighted to read your service stay at Longo Toyota was comfortable. Hurry back

May 15, 2022

Excellent service from greet thru delivery. Our service writer, JJ, kept us updated thruout the repair and delivered our vehicle as he said and with the work we wanted and work he recommended. More

by LoriSoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Longo Toyota responded

Thank you * Thank you * Thank you Ms. Soto for the wonderful review posted on DealerRater. We couldn't agree with you more about JJ, he's certainly one of the many reasons why Longo is Longo. Make it a great day and thank you again, for the smile this review brought us @ Longo

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