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Lorenzo Ford - Service Center
Homestead, FL
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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151 Reviews of Lorenzo Ford - Service Center
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January 08, 2020
Service was excellent Gabriel was the best kept me informed every step of the way would recommend to everyone I know always very happy with the service and sales department informed every step of the way would recommend to everyone I know always very happy with the service and sales department More
by SCOTLAROCK66
Verified CustomerEmployees Worked With
Gabriel and Brandon, Miguel Ranilla
January 08, 2020
I am first time customer at LorenzoWas very satisfied I am first time customer at Lorenzo Was very satisfied with my service advisor and the timely matter I got my car back. Also free car wash was nice. I am first time customer at Lorenzo Was very satisfied with my service advisor and the timely matter I got my car back. Also free car wash was nice. More
by REDLANDS0202
Employees Worked With
Miguel Ranilla
January 08, 2020
I’m not satisfied overall I wouldn’t recommend this dealer needs overall improvement on all price at the car,miles,problem with the car only fix one thing and to wait for my warranty to fix it.not frie dealer needs overall improvement on all price at the car,miles,problem with the car only fix one thing and to wait for my warranty to fix it.not friendly needs the employees to take a greeting class my rating is -10 More
by milly123111
Employees Worked With
Danny
November 24, 2019
They have nice cars, and fair pricing. The sales associate was attentive. I’ll recommend this dealer for someone looking to do business. Good luck. associate was attentive. I’ll recommend this dealer for someone looking to do business. Good luck. More
by Pedro.soler2712
Employees Worked With
Manny
September 17, 2019
Manuel Villegas!!!’ I went by service to ask some questions about my 2006 Ford Expedition and met Manuel Villegas. He is in sales but helped me out, answered my question I went by service to ask some questions about my 2006 Ford Expedition and met Manuel Villegas. He is in sales but helped me out, answered my questions, showed me around the lot, and it was a spectacular experience. Because of him I will be trading in my vehicle at Lorenzo Ford soon! Thanks Manolo! More
by robertobey103
Employees Worked With
Manuel Villegas
August 18, 2019
New Car! Thanks to Adrian my mom has a new vehicle. He is the best and I highly recommend going to him for any concerns I may have. Thanks to Adrian my mom has a new vehicle. He is the best and I highly recommend going to him for any concerns I may have. More
by MishaMichel97
Employees Worked With
Adrian Fyne
June 06, 2019
Outrageous total labor charge simple fuel pump replacement On May 21, 2019 I brought my 77 Cougar wagon to Lorenzo Ford, appox. 1 pm. It was leaking fluid, and I assumed it was water from a rusted freeze plu On May 21, 2019 I brought my 77 Cougar wagon to Lorenzo Ford, appox. 1 pm. It was leaking fluid, and I assumed it was water from a rusted freeze plug on the engine block by the fuel pump. I was quoted on the phone, a $135.00 diagnostic fee, which I agreed to before having the car towed in. The actual leak was a fuel leak, coming from a bad fuel pump. The total labor charge including the diagnostic fee was $540.00. The car was ready May 23, 9:30 am. I've changed fuel pumps on this car before, and know that the amount of time required is about the time it takes to change your oil. Plug the fuel line by the fuel pump. Remove two bolts that attach the fuel pump to the block. Take the pump off, and put the new pump on with the new gasket. Put the two bolts back in. Replace the rubber fuel line by the pump and put on two new hose clamps. Deduct the diagnostic fee of $135.00, and that still leaves $405.00 I paid for actual labor for a one hour job. Many repair shops will deduct the diagnostic fee from the repair cost. I wrote to Brandon Barrows, Service Director about the excessive charge. The letter included my email, address, and phone number. I have not heard a thing from Mr. Barrows. I also called Ford's national customer service number, and they gave me a case number for the complaint about the excessive labor charge. I would have spent a lot less at a regular repair shop for this. If the dealership made a reasonable refund of the labor charge, I would be happy to give them a better rating. It appears the service director is not concerned knowing I have a case number, and not taking time to contact me by phone, email or US mail. More
by Cougar Wagon repair
Employees Worked With
Dennis W.
November 19, 2018
Sales and Service Right to the point! My salesman was the worst of the worst! Thank God for Dennis Winch in the Service Department. He is and was the only saving grace Right to the point! My salesman was the worst of the worst! Thank God for Dennis Winch in the Service Department. He is and was the only saving grace at that dealership. More
by Joe1447
Employees Worked With
Dennis Winch
October 21, 2018
Thank you Dennis. Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explainin Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explaining services and keeping me informed of costs throughtout the process via telephone. Thank you Dennis you made my service experience at this dealership a five star experience. Further, everyone I met there on the weekend from the techs, other service advisors and cashier were nice. I would recommend this Ford dealership over others near by. More
by Keith12
Employees Worked With
Dennis and Susana
October 16, 2018
Service I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. More
by Tita1208
Employees Worked With
Jose Lopez
