Lorenzo Ford - Service Center

Service Department Experience First off I am not a person who generally posts anything at all on the web –especially negative experiences , but this one was just too much for me First off I am not a person who generally posts anything at all on the web –especially negative experiences , but this one was just too much for me and my family . We could not afford these repairs at the time as my 76 year old father is on fixed income and so are we, so after getting other family help financially we brought the car back in (Towed) which was about 2 weeks after their programing stop working and the steering got locked again . This is an extremely scary and dangerous situation , just imagine driving the car and you lose all control on the steering wheel – complete LOCK up. We received the diagnostics from their Mechanic and they said they could fix the car for around $1700 , no problems —again this is a lot of money for folks on fixed incomes but felt reassured that Lorenzo Ford was going to fix it and that it would be a safe car to drive again, or at least that was what we were lead to believe. We got the car back , paid for their services and after two weeks the steering lock up again putting my family in a very dangerous intersection while turning –avoiding an accident from mere luck that day . The car was towed back to Lorenzo and they re-programmed the power steering , drove it for a few days and said it needed an update that was not done previously. Great we thought, okay is it good now ? Yes we were golden . Unfortunately THE Car locked up a third time in just two weeks -again ? “ What “? , Jesus my wife had children in the car with her but with the grace of god we avoided yet another accident , now we are super concerned and so was the service Department at Lorenzo .TOWED the car back to Lorenzo a 4th time . They’ve had the car now on the forth occasion around two weeks++ and now tell us the car was in some sort of accident and the repairs could range in to $3000 to fix the problem “Properly”? Maybe ?but highly not recommended to fix this time around . Sure they were nice and courteous –but we were now looking at almost $5000 in total to fix the car with no guarantees. Seriously Had we been informed there were no guarantees in the work we would have taken other measures . At this point The Service Manager suggested we leave the car with him and he would see if there was something he could do at no additional charges . Last update this morning – Lorenzo ford now states the car is un-repairable from their end , to take it to a local mechanic, not a dealership so they can rig a fix . Nevertheless, The Service Manager was respectful during our call but did not offer any further help to the problem at hand ,all he wanted to do was return (Tow) the car to us. We are completely and utterly dissatisfied with this dealership and feel completely let down by the recent outcome . We have talked about some sort of refund with the service manager who flat out said that’s not happening. Not sure with anyone else but $1700 to us is a lot of money and to get absolutely no results on what you paid for is a disappointment . Merry Christmas ! RM More