Lorenzo Ford - Service Center

I have been in contact with Gabriel on different occasions getting my car serviced and I can be highly upset and he’s always polite mad professional . This last experience was very prompt and profes occasions getting my car serviced and I can be highly upset and he’s always polite mad professional . This last experience was very prompt and professional. He’s such an awesome employee. Also Frank in the parts department is always friendly and helpful. The young lady at the cashier was very easy going and quick. She also was training another employee and she was doing a great job doing so while attending customers. . More

Ontime and Pretty Fast Easy to access, The Service person was so helpfull explinig discounts and work to be performed, and the two ladies (coordinator and Cashier) were Grea Easy to access, The Service person was so helpfull explinig discounts and work to be performed, and the two ladies (coordinator and Cashier) were Great. Service performed pretty fast. Website must give an option to schedule by hour, and must send an email confirming the appointment More

Good service on everything only problem I had was mechanic didn’t reset the oil light notice after I left the dealer didn’t want to go back so I reset it my self mechanic didn’t reset the oil light notice after I left the dealer didn’t want to go back so I reset it my self More

As frustrating as is to get nails in expensive tires, Lorenzo Ford has always been helpful and accommodating. They have repaired when possible and replaced when necessary. Lorenzo Ford has always been helpful and accommodating. They have repaired when possible and replaced when necessary. More

Mark in paint and body and his team provides excellent customer service and service. Mark and his team did and excellent job keeping me updated, vehicle was finished as promised and they did and awesome j customer service and service. Mark and his team did and excellent job keeping me updated, vehicle was finished as promised and they did and awesome job More

Mark Ward was amazing. My vehicle was fixed in a timely manner and when I arrived it was washed well. I would definitely return again manner and when I arrived it was washed well. I would definitely return again More

Gabriel was really helpful, he explain what it was need it to he done with the car and parts that wore order. The service was fast and efficient. it to he done with the car and parts that wore order. The service was fast and efficient. More

You asked me what I thought Once I was able to get someone to answer a phone I was able to make the appointment.. Left several messages for a call back and that never happened. A Once I was able to get someone to answer a phone I was able to make the appointment.. Left several messages for a call back and that never happened. After driving 80 miles to get my oil changed no problem. More

Good start with Service Tech Angel My pick up's first service took two days, there were two recalls, one taking some time. I was looking for an extra, and installation of an aftermarke My pick up's first service took two days, there were two recalls, one taking some time. I was looking for an extra, and installation of an aftermarket Bull Bar, but there was not time and the price quoted was high, I just think it was not high on the profit level for them. My truck was returned clean which was nice. As I see in so many places the tires were filled unevenly and not to the specs inside the driver's door. More

I looked up which Ford dealership to take my car to, and Lorenzo Ford truly provides 5 Star service. Thanks again, I’ll definitely be back! Lorenzo Ford truly provides 5 Star service. Thanks again, I’ll definitely be back! More