Lorenzo Ford - Service Center

Miguel was very helpful in getting the work done as quickly and correctly as possible. Dealer was clean and in good condition. Work was done correctly the first time with no issues quickly and correctly as possible. Dealer was clean and in good condition. Work was done correctly the first time with no issues More

Overcharged... impossible to get difference back. Will not call back. Emails are standard blow off. Would Not recommend service dept until a change is made. not call back. Emails are standard blow off. Would Not recommend service dept until a change is made. More

Oil change The service was excellent and the service advisor Angelo super if the service nontinue so good I will com back for sure Angelo keep up the good work advisor Angelo super if the service nontinue so good I will com back for sure Angelo keep up the good work More

I had a great service gentleman Did everything we asked I had a great service gentleman Did everything we asked and a little more Very happy 😃 I will bring our Ford back to you every time I had a great service gentleman Did everything we asked and a little more Very happy 😃 I will bring our Ford back to you every time More

Service was quick and efficient. The waiting lounge is comfortable and access to WiFi helps to pass the time. The new facility certainly looks nice and is convenient comfortable and access to WiFi helps to pass the time. The new facility certainly looks nice and is convenient More

Service for my truck These are very challenging times. I'm glad my Lorenzo family is there to help!! The service was excellent and staff was amazing. GREAT JOB ! These are very challenging times. I'm glad my Lorenzo family is there to help!! The service was excellent and staff was amazing. GREAT JOB ! More

The maintenance service department did good work at a fair price. They finished in time period quoted and made sure everything was covered to be sure all that needed to be accomplished was. fair price. They finished in time period quoted and made sure everything was covered to be sure all that needed to be accomplished was. More

Service was great, but there was No Water in the complementary coffee machine. None of the hand sanitize dispensers worked!!! Birds made friends with the fake owl complementary coffee machine. None of the hand sanitize dispensers worked!!! Birds made friends with the fake owl More

bad service !! LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIR LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIRES AND WHEN I LOOKED AT THE TIRES THEY WERE NEVER ROTATED!!!! WHEN I COMPLAINED THEY TOOK IT BACK IN AND DID IT, [WHILE I GOT TO SIT AND WAIT FOR THEM TO DO SOMETHING THAT SHOULD HAVE ALREADY BIN DONE!!!!] BUT I GUESS MY TIME MEANS NOTHING TO THEM. THEN THE SERVICE ADVISOR TOLD ME THAT A REFLASH FIXED THE "DEATH SHAKE IN MY FRONT END!!!! WHEN I TOLD HIM THAT I WAS A WAS A CERT. MASTER AUTO/MED./HEAVY TRUCK TECH. FOR YEARS HE TOLD ME HIS FRONT END GUY SAID IT WAS AN AFTERMARKET STABLIZER THAT I PUT ON THE TRUCK!! IT WAS AN 0EM PART!!! SO THEN I SAID I WOULD LIKE TO SPEAK TO THE FRONT END GUY HE TOLD ME THAT HE GOES HOME AT 5:00 AND I WOULD HAVE TO GET THERE BEFORE THAT I SAID OK. I ARRIVERD AT 4:25 AND WHEN I ASKED TO TALK TO HIM ANGELO WALKED TO THE SHOP AND TURNED RIGHT AROUND CAME BACK AND SAID HE ALREADY WENT HOME I AM SURE HE WAS LIEING TO ME . THIS IS NOT THE FIRST TIME THEY GAVE ME THE RUN AROUND THE LAST TIME I WAS IN FOR A SERVICE THEY TOLD ME THEY DIDN'T ROTATE MY TIRES BECAUSE THEY ONLY HAD ONE LIFT THAT WOULD PICK MY TRUCK UP AND THERE WAS A TRUCK ON IT ALREADY BUT THEY STILL CHARGED ME FOR IT!!!! SALES STAFF ARE GREAT HERE BUT SEVICE SUCKS!!!!! THE SERVICE ADVISOR ANGELO GAVE ME A VERY SARCASTIC SMART xxx ATITUDE THE WHOLE TIME ON THE PHONE AND WHEN I CAME TO PICK UP THE TRUCK. I THINK THEY JUST PUSHED IT OUT THE DOOR BECAUSE IT IS CLOSE TO BEING OUT OF WARRANTY SOON!!! VERY SAD WAY TO DO BUISNESS !!!! GUESS NEXT VEH. MAYBE NOT A FORD!!! OH YEA AND WHEN I ASKED TO SPEAK TO THE SERVICE MANAGER THEY SAID HE WAS GONE TOO . I ASKED FOR HIS CARD AND THEY GAVE ME A SECRETARIES CARD INSTEAD AND SAID I COULD LEAVE A MESSAGE WITH HER AND SHE WOULD TELL HIM!!!! WHAT A JOKE, THOUGHT FORD WAS BETTER THAN THIS BUT EVIDENTALLY NOT!!!! More

Very helpful Mike was great even in the times we're living in. Also was given a courtesy ride to and from home. All in all great experience living in. Also was given a courtesy ride to and from home. All in all great experience More