Lou Bachrodt Chevrolet Pompano Beach

REPAIR DISASTER I suggest that if you are considering having your car repaired at this dealership that you read my story. I took my Chevrolet Cruze to Bachrodt to I suggest that if you are considering having your car repaired at this dealership that you read my story. I took my Chevrolet Cruze to Bachrodt to have 2 recalls performed on the car and one of them involved the repair of a sensor that controls braking at low speed. They indicated that the repairs had been made and sent me on my way. Soon after the repairs the brakes failed at low speed and the car hit a wall. Also, there was excessive oil leaking which required frequent additions of oil. I went to Bacharodt and while Jeremy was exceeding helpful, they essentially blew me away and said they saw nothing wrong, and basically I was perhaps "imagining" things. At this point, I then contacted General Motors for help, and they go back to me saying the Head of the Service Department said, "have him bring it in, but we will only give him a loaner for one day". At that point, since the car was beyond the lemon law statute, I contacted the Attorney General of Florida and the NTSB for help and sent a copy of my complaint to GM corporate headquarters. To make a very long story short, I was directed to another dealer by GM corporate, who found that 1) Bacharodt had shot a a wrong sized bolt through the timing cover causing massive amounts of oil to shoot out of the engine, and 2) when they replaced the brake sensor, they left it loose, which caused the failure of the brakes and the crash. General Motors agreed to fix the damage caused to the engine by Bacharodt, but also picked up the cost of the repairs for the damage caused by the faulty sensor causing the brakes to fail at low speed. The total charge were for these repairs was $5000 and it took 2 months to repair, for which GM had the dealer give me a loaner (so much for the "only 1 day for the loaner". In closing, there is no excuse for this inept repair situation, which endangered us, and caused massive disruption and aggravation. Their attitude was also appalling, and I was only glad that I was vindicated in the end. So, my recommendation is "think twice" before you bring your car for repair at this Chevrolet dealership - Buyer be aware!!!. More

Courteous Service Department BUT Our problem was with the GPS, part of the Info/Entertainment system. The symptoms started with the GPS loosing fix and taking us home to Detroit. T Our problem was with the GPS, part of the Info/Entertainment system. The symptoms started with the GPS loosing fix and taking us home to Detroit. Two tries to get a proper hardware replacement. The new unit had a software bug and two more tries to mostly fix the problem. The unit has locked up 2 times since the last service that required full power down to reboot the processor, but not bad enough to take it back in. More

Exceptional Jeremy was very helpful and professional. He paid attention to our car needs. He kept me informed of the status of the repairs and the cost. Jeremy was very helpful and professional. He paid attention to our car needs. He kept me informed of the status of the repairs and the cost. More

The best service ever!!! Jeremy Meyer went above and beyond to make sure my vehicle was perfect. He was really helpful, resourceful, and attentive. I have 2 Mazda vehicles, an Jeremy Meyer went above and beyond to make sure my vehicle was perfect. He was really helpful, resourceful, and attentive. I have 2 Mazda vehicles, and one of the reasons I take them to Lou Bachrodt is because I know my wife and I will be receiving top-notch customer service and professionalism. Thank you for having the best service advisor in town, Jeremy Meyer. More

quick and helpful Jeremy Meyer contacted me quickly after having dropped off my truck on Sunday and was able to Identify the problem quickly and get it taken care of fo Jeremy Meyer contacted me quickly after having dropped off my truck on Sunday and was able to Identify the problem quickly and get it taken care of for me. Have dealt with him in the past and always greatly pleased with the level of service I get from him. More

What a great experience buying my MAZDA!! Camille Nehme made my car buying experience wonderful, quick and easy. No high pressure - just good information. I'm referring everyone I know to him Camille Nehme made my car buying experience wonderful, quick and easy. No high pressure - just good information. I'm referring everyone I know to him! More

Service Jeremy did a fantastic job getting my truck in the service tech aligned my truck with Percision ever driven straighter since I got it thank you so mu Jeremy did a fantastic job getting my truck in the service tech aligned my truck with Percision ever driven straighter since I got it thank you so much . More

Happy with service! Had my first need for Mazdo road service. They were very prompt arrived ahead of their estimated time of arrival. Got my car running and recommended I Had my first need for Mazdo road service. They were very prompt arrived ahead of their estimated time of arrival. Got my car running and recommended I take it ti my dealer and have the battery checked. I arrived without an appointment very late in the afternoon and they got my battery checked out and sent me on my way. Very happy with the service! More

Ist Service Appt on Mazda Miata Convertible Jeremy Meyer is the service adviser that took care of me. Awesome guy! Got me in and out in just a few hours. He arranged for me to be driven home, th Jeremy Meyer is the service adviser that took care of me. Awesome guy! Got me in and out in just a few hours. He arranged for me to be driven home, then sent the driver back for me later when my car was ready. Best service experience ever! I love my new Miata and this dealership does everything right. After making an expensive purchase, having service contribute to how wonderful it feels to drive a brand new car that you love, just enhances the whole experience. I would recommend Lou Bachrodt to everybody. Purchasing my new Mazda at this dealership was the best experience I have ever had buying a car. I love my new Mazda and I love having great people to do business with too! Sherry Fust More

Great service I have had my cars serviced at many dealerships over the years but none tops the service I receive at Lou Bachrodt in Pompano. The whole department i I have had my cars serviced at many dealerships over the years but none tops the service I receive at Lou Bachrodt in Pompano. The whole department is great but Loni is always especially helpful. I am clueless when it comes to my car and she always is patient with trying to understand my problem but never tries to sell me things I don't need. More