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Lou Fusz Subaru O'Fallon
O'Fallon, MO
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
July 08, 2019
Best Subaru Dealership Just got Subaru Acent from Juan Gozalo. Juan was great and very helpful and accommodating. He made the process very easy and had an answer to all of Just got Subaru Acent from Juan Gozalo. Juan was great and very helpful and accommodating. He made the process very easy and had an answer to all of our questions. I would highly recommend contacting Juan for your next Subaru. More
by TimDabbert
Employees Worked With
Tony Iannicola, Juan Gozalo
July 05, 2019
Superior experience For the 2nd time in 16 months I bought a new car from Juan. He is friendly, fair and honest. He worked to get the best deal possible for me, twice. Ne For the 2nd time in 16 months I bought a new car from Juan. He is friendly, fair and honest. He worked to get the best deal possible for me, twice. Never fails to follow up with me on any question I may have. The service guys are always friendly and efficient, they go the extra mile to make anything just right. You can't go wrong buying a car from Juan at Lou Fusz Subaru!!! More
by missy.0876
Employees Worked With
Jeff Frazier, Tony Iannicola, Juan Gozalo
June 30, 2019
New To Subaru This was our first time looking at Subaru's. We knew that they had an excellent rating but wasn't sure if we could afford one. We were pleasantly surp This was our first time looking at Subaru's. We knew that they had an excellent rating but wasn't sure if we could afford one. We were pleasantly surprised at the affordability.Our salesperson was Steve Neely. He wasn't pushy at all, which is good because my husband would have walked away. We bought a Forester Sport. Steve took a lot of time teaching us all the bells and whistles.There's a lot to learn! Everyone at the dealership was very friendly and polite. More
by mratty41
Employees Worked With
Steve Neely, Tony Iannicola
June 29, 2019
I had a wonderful experience at Lou Fusz in St. Peter’s. Dave Brunk was wonderful to deal with. He was extremely helpful and knowledgeable. He kept me informed by phone, email and text and promptly returned Dave Brunk was wonderful to deal with. He was extremely helpful and knowledgeable. He kept me informed by phone, email and text and promptly returned any messages I left him. He made the whole process at the dealership a great experience. I especially appreciated the time he took to explain everything to me and show me how to use the controls on and features. I would definitely recommend him to anyone looking for a car. More
by Kathy
Employees Worked With
Dave Brunk
June 29, 2019
Poor customer service, no follow up No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchas No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchased when I bought my Subaru, he had a manager from the Toyota dealer call me. I complained that I had purchased the car pass, and the last time I was in for service I was told that they had cancelled the program, a program I had paid for. I also complained that I had purchased the extended warranty on my car, but when I had it in for service I had a noise in the sunroof I wanted them to look at. They told me they would have to charge me $70 to $140 to look at it to determine if it was under warranty. When I said I was going to pay for an estimate they didn't look at the problem. The toyota manager said he would look into my issue and get back with me. It has been 2 week and have not heard back from him. This is horrendous customer service. More
by tedj
Employees Worked With
Nathan Pitchford
June 28, 2019
Juan was exceptional sales person My experience working with Juan at Lou Fusz Subaru was exceptional. Low pressure and extremely knowledgeable with his product - and proficient with o My experience working with Juan at Lou Fusz Subaru was exceptional. Low pressure and extremely knowledgeable with his product - and proficient with our makes and models. Would buy from Juan again in a heartbeat! More
by Timcarbuyer
Employees Worked With
Juan Gozalo
June 21, 2019
Great place and sales team Had a great experience with Steve Miller and the finance team at lou fusz told them what I wanted and were I was in my budget and they got me the exac Had a great experience with Steve Miller and the finance team at lou fusz told them what I wanted and were I was in my budget and they got me the exact car I wanted with no problem at exactly the price point I went in thinking. No upselling or bait and switch. told them I had to be going at 130pm and they had me on the road in my new 2019 Subaru Impreza in plenty of time to make my drive to work. More
by Loyd
Employees Worked With
Tony Iannicola, Steven Miller
June 18, 2019
Professional and Positive I recently moved back to St. Louis and was in an accident where my vehicle was a total loss. Searching for a replacement I came in to your St. Peter' I recently moved back to St. Louis and was in an accident where my vehicle was a total loss. Searching for a replacement I came in to your St. Peter's location where I was greeted by Steven Miller. Steven listened to my concerns that related to this auto accident and was very thoughtful and knowledgeable of the Subaru products and went over all of the safety features. I never felt rushed or pressured. Steven was very professional and personable. I purchased a new 2019 Outback from him. I have since reached out to Steven with a question and received a prompt response. I couldn't be more pleased with this whole experience. Love my Subaru! Thank you Steven. More
by J. Helm
Employees Worked With
Steven Miller
June 17, 2019
Wonderful Service and Knowledgeable Employees From start to finish our experience was one of a kind at Lou Fusz Subaru - St. Peter’s. Our salesman, Dave Brunk was knowledgeable about Subaru models From start to finish our experience was one of a kind at Lou Fusz Subaru - St. Peter’s. Our salesman, Dave Brunk was knowledgeable about Subaru models and made sure we were well taken care of. My husband and I are big car people, Dave answered all of our questions and provided information we hadn’t even thought of. Our purchase was in a timely manner, we were treated with respect, and we will continue to vouch for this company. If you have not purchase a vehicle from Lou Fusz, do yourself a favor and go check them out. More
by Rjones609
Employees Worked With
Dave Brunk
June 16, 2019
Great experience Bought a new Subaru Outback. My sales person Juan made my experience easy and pleasant. No pressure what so ever .. Juan was very helpful and knowle Bought a new Subaru Outback. My sales person Juan made my experience easy and pleasant. No pressure what so ever .. Juan was very helpful and knowledgeable. I will definitely recommend Subaru,Lou Fusz and Juan! More
by Westybarb
Employees Worked With
Richard Lamora, Juan Gozalo
