Lou Fusz Subaru O'Fallon

Oil change and check up They were quick and efficient. Jeff was very polite and helpful. Service was performed in 45 minuets and I was on my way. Thank you! They were quick and efficient. Jeff was very polite and helpful. Service was performed in 45 minuets and I was on my way. Thank you! More

A 4 hour job took 7 days So I dropped my 15 Wrx off for a warranty replacement of a catalytic converter. The part had been ordered and was in and I dropped of at the appointm So I dropped my 15 Wrx off for a warranty replacement of a catalytic converter. The part had been ordered and was in and I dropped of at the appointment time and date. Was told I would get a call when it was finished. I called that evening and was told it wasn't done. Next day same thing. On the third day my wife stopped by as she was in the area and asked about my car. No news they were still waiting on some part they had forgotten to order. On the 7th day I called at 530pm to get an update and was put on hold for 15 min. Guy comes back and says yep it's done you can pick it up tomorrow. Communication sucks. I did talk to some manager about it and he did apologize. More

Satisfying - Mission accomplished. The GREAT: Prompt appointment for recall replacement of passenger seat inflator. Not so great: Took seven hours. Never met technician Jeff Frazier The GREAT: Prompt appointment for recall replacement of passenger seat inflator. Not so great: Took seven hours. Never met technician Jeff Frazier ...his name was not on the invoice. Dealt with Nick Davis, Service Advisor. Incorrectly listed on the invoice as “Sam Nehme”. Why don’t you have Nick listed below ? Nick was very professional. I can’t speak for any of the others on your list as they had no contact with me. More

Fixed an issue vs replace the parts...saved me $ It was Excellent! The mechanic was able to repair the issue instead of replacing the part so I saved over $100 in the visit and they were able to corr It was Excellent! The mechanic was able to repair the issue instead of replacing the part so I saved over $100 in the visit and they were able to correct a recall that I was not even aware of! More

Service They were able to get me in to look at my tire when I was able to make it in. Didn’t have to wait long at all. Service center was very clean. They were able to get me in to look at my tire when I was able to make it in. Didn’t have to wait long at all. Service center was very clean. More

Quickest Service Ever! But unresponsive to subsequent calls This was my first experience with Lou Fusz service and only my second experience with Lou Fusz at all - the first being when I bought my Crosstrek in This was my first experience with Lou Fusz service and only my second experience with Lou Fusz at all - the first being when I bought my Crosstrek in January of this year. I got an oil change, had a head light replaced, a wiper blade replaced and a cigarette lighter/charger port repaired in my dash. I was super impressed with the speed at which all of this was accomplished, I was in and out within an hour; quite impressive compared to Firestone where I took my previous car all the time - they would have had my car all day. Nick Davis was great! He was friendly, polite and professional! However, the day after the work was done I went to put the toddlers in their carseats in the back seat and found the back cover of the center console removed and laying on the floorboards. I tried to replace it myself, but it will not pop into place. I have left a voicemail and sent a text to the service center inquiring about this and have received no response to either. Very disappointing. Lost one star on Quality of work due to console cover being left on the floor and three stars on Customer Service for receiving no response to my texts or phone calls. Overall it was a good experience, but as each day passes without response to my calls or texts the more disappointed I am becoming. More