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Lou Fusz Subaru O'Fallon
O'Fallon, MO
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
March 30, 2019
Awesome dealership!! Thank you to Steve Miller for making my car buying easy and quick! And thank you Tony for getting financing done quickly and efficiently. Awesome dea Thank you to Steve Miller for making my car buying easy and quick! And thank you Tony for getting financing done quickly and efficiently. Awesome dealership!! More
by LAURASCISSORS2
Verified CustomerEmployees Worked With
Tony Iannicola, Steven Miller
March 29, 2019
Subaru 18 Always pleasant to work with. Good scheduling and usually finishes at time stated. What else can I say, right now completly satisfied with what I’ve h Always pleasant to work with. Good scheduling and usually finishes at time stated. What else can I say, right now completly satisfied with what I’ve had done. More
by chatty1950
Employees Worked With
Nick Davis
March 29, 2019
Service to see why sirius wouldn't come in. I paid over $160 just to find out there was a short in the antenna wire under the headliner and to repair it, it would be over $300 for parts and over I paid over $160 just to find out there was a short in the antenna wire under the headliner and to repair it, it would be over $300 for parts and over $500 to correct. It would not be wise for me to have this done, based on cost. When checking in originally, Matt W. made sure the antennae on the rear roof was tight. Then upon arriving home, I noticed the antennae on the roof was not tight like it was originally. I am returning Tuesday to have this corrected. This sloppy workmanship does not speak well for Lou Fusz. Also, I had to get oil plug gaskets from "parts". When I had to be escorted just to find "parts" I couldn't believe this was a progressive dealership! After stepping over car lift rails and hoses I arrived. This is an unsafe situation and is in violation of the handicap assessability act. PLEASE CORRRECT THIS BEFORE IT MAKES THE NIGHTLY NEWS.. More
by FELLER7062
Employees Worked With
Matt Woodson, Sean Murphy, Jomar Villavueva
March 28, 2019
Service at Lou Fusz Subaru Friendly and fast service. Had to come here as the Mitsubishi Dealership had closed. Much appreciated and thank you very much. Will recommend to other Friendly and fast service. Had to come here as the Mitsubishi Dealership had closed. Much appreciated and thank you very much. Will recommend to others. More
by sherylynstevens
Employees Worked With
Mick Durr
March 23, 2019
Jeff and team are why I keep coming back Straightforward, excellent team. They set realistic expectations and perform quality work every time I've come in. There's closer places I could get s Straightforward, excellent team. They set realistic expectations and perform quality work every time I've come in. There's closer places I could get service, but I drive further just for this team. More
by Tony
Employees Worked With
Jeff Frazier, Landon Bigogno
March 22, 2019
Great Service Department Had an issue with the hatch on my week old Crosstrek closing but not turning off the dash light for an open door. Jeff got the parts ordered and calle Had an issue with the hatch on my week old Crosstrek closing but not turning off the dash light for an open door. Jeff got the parts ordered and called me when they came in. In less than an hour they had be back on the road with the problem solved under warranty. Great service, Great communication, Great people. Highly recommend this Subaru dealer. More
by jburris
Employees Worked With
Jeff Frazier
March 22, 2019
Fast and informative Issue still being evaluated by Subaru. Awaiting outcome. There is a possibility of needing a new engine in my 2016 Subaru Outback due to excessive oi Issue still being evaluated by Subaru. Awaiting outcome. There is a possibility of needing a new engine in my 2016 Subaru Outback due to excessive oil loss internally. Service is evaluating the issue with a 1200 mile test. If found to be out of spec again, block replacement may occur. If found to be within spec I have to decide if driving a vehicle with excessive internal oil burn off is safe for my children to ride in. Likely not. I am waiting to see what Subaru finds out and does about the issue. More
by randy.a.dukes
Employees Worked With
Jeff Frazier
March 22, 2019
Friendly and fast service. Picked out my Forester Sport sight unseen. Had everything I wanted on the car. Went to dealership next day to pick it up and Richard was ready to go o Picked out my Forester Sport sight unseen. Had everything I wanted on the car. Went to dealership next day to pick it up and Richard was ready to go over everything. Love, love that car! More
by sinnerstl
Employees Worked With
Stephen Sinner, Richard Lamora, Tony Iannicola
March 22, 2019
Great Service Always Lou Fusz Subaru is where I always take my Outback for service. They are very friendly and helpful. Jeff always explains which services are necessary a Lou Fusz Subaru is where I always take my Outback for service. They are very friendly and helpful. Jeff always explains which services are necessary and which can wait until next time. I wouldn’t go anywhere else! More
by Ruby
Employees Worked With
Jeff Frazier
March 22, 2019
Oil Chane and recall fix Great job and prompt! Also provided a recommendation for future tires that I will need. Much appreciated and thank you very much. Will recommend to Great job and prompt! Also provided a recommendation for future tires that I will need. Much appreciated and thank you very much. Will recommend to others. More
by tanya.alexander
Employees Worked With
Jeff Frazier, Juan Gozalo
