Lou Fusz Subaru O'Fallon

Very long wait times, but amazing service Jeff is amazing- he is the one bright spot in my visits to the service center. The wait times can be very long. A few weeks ago, I had an appointment Jeff is amazing- he is the one bright spot in my visits to the service center. The wait times can be very long. A few weeks ago, I had an appointment to have one headlight bulb changed and it took 1.5 hours. This week I had new tires put on my car (again, a scheduled appointment). It took 3.5 hours. With no option to get a loaner vehicle, it is very inconvenient. **Edit- Jeff and the Lou Fusz Subaru team stepped up and helped us when we had an emergency car issue. They went WAY above and beyond for us. I would recommend this dealership and service center because they do things the right way. More

Pleasant and fast in but no resolution to the problem I had an issue with my 2017 Outback not starting. It was -20F and the starter relay would not have the starter engage. I tired moving the shifter nume I had an issue with my 2017 Outback not starting. It was -20F and the starter relay would not have the starter engage. I tired moving the shifter numerous time to neutral and back to park, turned steering wheel, had a freind rock the car back and forth while in neutral and then putting in back... Waited and hour and the starter engaged and car started right up. Brought it in to have it checked out and while the technician could see that there was a communication issue on the computer he could not get the starter relay to fail, I was told to bring it back in when it does it again??? I left wondering if my nex ski trip to MN next year will leave me stranded in the cold. More

Another great experience at Lou fusz subaru. Everyone involved were very friendly and helpful. Cannot say enough about the service writers. the entire staff have always been at Lou fusz subaru. Everyone involved were very friendly and helpful. Cannot say enough about the service writers. the entire staff have always been great More

Jeff was friendly and helpful Great experience getting service done with Jeff. He called me, we discussed and everything went as planned. Smooth and easy, thank you for the great e Great experience getting service done with Jeff. He called me, we discussed and everything went as planned. Smooth and easy, thank you for the great experience. More

Unstativted Came in for an appointment to get an oil change and waited a very long time and they put the most expensive oil in that I didn't ask for , I also was Came in for an appointment to get an oil change and waited a very long time and they put the most expensive oil in that I didn't ask for , I also was looking forward to getting my car washed LL Ike they have always done in the past and it was not done very upset I don't think that I will return More

Great service Last Friday 1 1/2 hours before their close I limped into my Subaru dealer with my Subaru Legacy barely running. I had family in town and really needed Last Friday 1 1/2 hours before their close I limped into my Subaru dealer with my Subaru Legacy barely running. I had family in town and really needed my car. They let me know they had 40 people already scheduled for service and although I had no appointment they would do their best on Saturday. Saturday afternoon they came to my home, picked me and brought me to their service department where my completely fixed vehicle awaited me. Customer Service Excellence More