Lou Fusz Subaru O'Fallon

Service dept greatly understaffed with advisors. It took a week to get an answer about the status of our car. Jeff asked me to wait for a couple of days but a week later still no answer calls and wer It took a week to get an answer about the status of our car. Jeff asked me to wait for a couple of days but a week later still no answer calls and were not returned. In all fairness I think Jeff was overloaded due to under staffing. We were even transferred to L.F. Mitsubishi by the phone system!. There were days only 1 service advisor was there added to the fact they had to act as cashiers! I would like to praise Abby for helping my wife get an answer about the car. If not for her I think my car would still be there , us still waiting for an answer. The service situation needs to be fixed. I love my Subaru, I would hate to go somewhere else. More

Top Service Service was efficient, friendly and knowledgeable; I brought the car in for a recall and they took time to bring its maintenance up to date—all the wh Service was efficient, friendly and knowledgeable; I brought the car in for a recall and they took time to bring its maintenance up to date—all the while keeping us informed about the tasks they were doing. More

Outstanding I was experiencing an intermittent blower motor problem. I actually had an appt previously but the blower resumed operation on my way to the appt., I was experiencing an intermittent blower motor problem. I actually had an appt previously but the blower resumed operation on my way to the appt., so I cancelled. It was acting up again so I pulled in so someone could acknowledge the problem. Much to my surprise, they told me, if we have the part I can be back on the road in an hour. Well they did have the part and I wS back on the road in 45 minutes. Ourstanding service. Did not expect to have my issue resolved that day much less in 45 min. Great Job Lou Fusz Subaru St Peter's. My only regret is I didn't get any names. So thank you to all in the Service Department. More

Not impressed First off, they sold us a car that did not have a current emissions inspection (which is illegal). So we had to go back just for that before we could First off, they sold us a car that did not have a current emissions inspection (which is illegal). So we had to go back just for that before we could title the car. Second, we got an email indicating that there was a recall. We called the service department and left a message. It was never returned. While getting the above emissions test, we were told the recall work would take about an hour. We returned after getting the title and then was told it would take all day and we needed to leave the car. So at this point, we haven't had this work done. More

My Subaru was finished within the time frame they promised The car was done as promised and repairs made. The car performs as it always does. I will always drive a Subaru. My first one was in 1978 and this one The car was done as promised and repairs made. The car performs as it always does. I will always drive a Subaru. My first one was in 1978 and this one is my fourth. I have seen constant improvement over the years and this one couldn't be any better. More

Review I gave 3 stars for a couple of reasons. First, dept. can’t seem to find why my car barely turns over in cold weather. Second, my brakes have rated a y I gave 3 stars for a couple of reasons. First, dept. can’t seem to find why my car barely turns over in cold weather. Second, my brakes have rated a yellow mark the last two times I have brought it in with measurements of 4mm and 6mm. This time, they rated in the green area with measurements of 8mm and 8 mm. I caught it when getting ready to pay. Lead technician then measured again and they were 3mm. So......first mechanic simply didn’t do his job. This is concerning. More