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Lou Fusz Subaru O'Fallon
O'Fallon, MO
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
January 30, 2019
Good sales experience! Juan did an amazing job working with my wife and me as we decided if we were going to buy a new Subaru Outback. He made the experience comfortable and Juan did an amazing job working with my wife and me as we decided if we were going to buy a new Subaru Outback. He made the experience comfortable and flow very smoothly. He was not pushy, he worked with our svhedule. It was a great experience! More
by giering12
Verified CustomerEmployees Worked With
Tony Iannicola, Juan Gozalo
January 30, 2019
Great, friendly service! Service was completed as they said it would be and on time. Mick, the service adviser, was friendly, helpful and informative. Great job, to your team! Service was completed as they said it would be and on time. Mick, the service adviser, was friendly, helpful and informative. Great job, to your team! More
by giering12
Employees Worked With
Mick Durr
January 29, 2019
Service The service is best. Matt kept me updated as to the status of my cart. Jeff is amazing as well. I have also been greeted by Jeff. Matt and Jeff dem The service is best. Matt kept me updated as to the status of my cart. Jeff is amazing as well. I have also been greeted by Jeff. Matt and Jeff demonstrate excellent customer service. More
by DIANEMARIE1204
Employees Worked With
Matt in the service dept., Jeff Frazier
January 28, 2019
People are nice, but service is not convenient I schedule my service online for break check and open recall. I also add loaner car option at the same time. Unfortunately, I was told there’s no loan I schedule my service online for break check and open recall. I also add loaner car option at the same time. Unfortunately, I was told there’s no loaner car option on the service day. I have to pay my rental and there’s no car ready. The shuttle isn’t available for more than five miles. I had to wait there for two hours and missed my meeting. The worse thing is they cannot fix the open recall on the same day. I have to schedule it again. I scheduled my appointment two days ahead. I think I should get a call to tell me or be clear on the website at least. More
by xli11
Employees Worked With
Jeff Frazier
January 26, 2019
Great Experience I love coming to this dealership because they are so friendly and so professional! Really feel comfortable here. My only negative feedback is that t I love coming to this dealership because they are so friendly and so professional! Really feel comfortable here. My only negative feedback is that the main service area where you drive your car in to drop it off and where the mechanics work is very cold! I feel bad for the employees, but again I really love the way they treat the customers. More
by suada4715
Employees Worked With
Matt?
January 24, 2019
Friendly, no hassle. Third car from them. No hassle, friendly sales people. Third car from this dealer, even though other dealers are closer to home. We'll be back in 3 years for another Sub No hassle, friendly sales people. Third car from this dealer, even though other dealers are closer to home. We'll be back in 3 years for another Subaru. More
by dgjjvista
Employees Worked With
Stephen Sinner, Randy Page, Tony Iannicola
January 22, 2019
4th car from Richard in 8 years We just purchased our 4th new Subaru from Richard Lamora and will no doubt be back for number 5 when the time comes. He walked us through the process We just purchased our 4th new Subaru from Richard Lamora and will no doubt be back for number 5 when the time comes. He walked us through the process of finding the right car for us rather than the car he wanted us to buy...plain and simple. He’s very patient with questions and takes all the time we need to make our decisions once given the answers. I don’t think anyone “looks forward” to the process of buying a car or any other big ticket purchase, but to know there’s someone kind and informative that will help you through the process at the dealership makes a world of difference. More
by Car2nlvr
Employees Worked With
Richard Lamora, Tony Iannicola
January 22, 2019
Way too long I set up an appointment for the 30,000 mile service at 7:00am so I could get my car back mid to late morning. But that did not happen. I was not abl I set up an appointment for the 30,000 mile service at 7:00am so I could get my car back mid to late morning. But that did not happen. I was not able to pick up my car until 3:30pm, which messed up our afternoon plans. I also left text messages and voice messages, were not returned. I finally contacted Dave Blanke, who was off work but still took the time to contact the service department for me. The actual service to my car appears to have been performed well. More
by pmbohler
Employees Worked With
Dave Blanke
January 19, 2019
Fast,efficient Quick in and no delay. Check out was fast and efficient, checking out where you came in and your vehicle sitting inside waiting for you, nice. Quick in and no delay. Check out was fast and efficient, checking out where you came in and your vehicle sitting inside waiting for you, nice. More
by reneesecrest
Employees Worked With
Landon Bigogno
January 16, 2019
Oil change plus Went in for an oil change and 1500 mile service. Manager Jeff noticed a nail in my tire-which they fixed for free! Awesome & quick! Went in for an oil change and 1500 mile service. Manager Jeff noticed a nail in my tire-which they fixed for free! Awesome & quick! More
by Linda loves Subaru
Employees Worked With
Jeff Frazier
