Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Subaru O'Fallon
O'Fallon, MO
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 801 reviews
January 16, 2019
Efficient, friendly service The technicians were friendly and knowledgeable and did not attempt to add additional service to my vehicle beyond what was necessary. They provided m The technicians were friendly and knowledgeable and did not attempt to add additional service to my vehicle beyond what was necessary. They provided me with prioritized service options from I could choose to add if I felt that it was necessary. Once submitted, my wait time was minimal. More
by sdhage82
Verified CustomerEmployees Worked With
Matt
January 15, 2019
Efficient and pleasant Very pleasant staff with efficient service. The goal is to get you in and out while still accurately paying attention to you and your vehicle’s needs. Very pleasant staff with efficient service. The goal is to get you in and out while still accurately paying attention to you and your vehicle’s needs. More
by anonymous
Employees Worked With
Nick Davis
January 14, 2019
Great service Perfectly professional and rapid service. Met by courteous Matt. He was ready for me and helped me to the nice waiting area. 30 minutes and a cup o Perfectly professional and rapid service. Met by courteous Matt. He was ready for me and helped me to the nice waiting area. 30 minutes and a cup of coffee later, the car was ready! More
by cherryknoll
Employees Worked With
Matt
January 14, 2019
Great experience Everyone is so helpful & nice. They gave me a loaner car while repairs were being made. They were honest about there being a mistake made on previous Everyone is so helpful & nice. They gave me a loaner car while repairs were being made. They were honest about there being a mistake made on previous repair. They found out it was something different than what was originally repaired. They could've lied and charged me for the additional repair. I ended up adding a remote start to my car. The man who taught me how to use it, explained in detail how to use it. You guys are the best More
by KIMHAMMOND1960
Employees Worked With
I can't remember all their names, Jeff Frazier
January 14, 2019
Only New Car Ever Purchased - Great Experience Steve was great. Easy to talk with and really did a good job with relationship marketing. After leaving, I felt like I was important. With a backg Steve was great. Easy to talk with and really did a good job with relationship marketing. After leaving, I felt like I was important. With a background in Automotive repair and F&I, both the Sales rep and Finance Manager took that into account while working with me by focusing on the areas I asked about, while briefly touching on the aspects I’m already familiar with. More
by lBoostedl
Employees Worked With
Steve Neely, Tony Iannicola
January 09, 2019
My buying experience My experience was great buying quality used cars from Lou Fusz St Peters. My salesman was Randy Page, and I feel that he did all he could to help me g My experience was great buying quality used cars from Lou Fusz St Peters. My salesman was Randy Page, and I feel that he did all he could to help me get the vehicles. I rated as I did because the experience was very good. Thanks More
by bassmanjaylah
Employees Worked With
Randy Page
January 07, 2019
Great Everything was great. Matt was signing me in and checking me out. He’s helped me each time I’ve been here and he is just the best Everything was great. Matt was signing me in and checking me out. He’s helped me each time I’ve been here and he is just the best More
by Jc
Employees Worked With
Matt
January 07, 2019
Problem fixed, no charge Jeff identified my issue as related to my recent battery replacement (not at Lou Fusz) and reprogrammed by passenger window control. I had no idea Jeff identified my issue as related to my recent battery replacement (not at Lou Fusz) and reprogrammed by passenger window control. I had no idea that "automatic" electric window controls on Subaru's need to be reprogrammed after the complete power failure. Kudos, Lou Fusz dealership!!! More
by hack0
Employees Worked With
Jeff Frazier
January 06, 2019
Pleasant and stress free buying expereience Our salesperson Juan Gazolo was professional, courteous and genuinely cared that we would have a pleasant buying experience. Took extra time and car Our salesperson Juan Gazolo was professional, courteous and genuinely cared that we would have a pleasant buying experience. Took extra time and care to be sure we understood all functions of the car. More
by subaru buyer
Employees Worked With
Juan Gozalo
January 04, 2019
Oil change took too long I had an appointment at 12:30. I arrived at 12:22. I was finally finished at 2:10. That is entirely too long for an oil change. Here are the probl I had an appointment at 12:30. I arrived at 12:22. I was finally finished at 2:10. That is entirely too long for an oil change. Here are the problems: you must be over-scheduling the work. The bigger problem is that your service reps are also cashiers. They’re busy enough with customers bringing in their cars for service. You need to re-think this situation and have a cashier. I am considering going elsewhere for my oil changes. The cost was $50.11. I know I can get that cheaper. Whatever happened to your coupons? This new management is a very bad idea. You are driving your good customers away. We have owned three Subaru’s but when it’s time to get a new car, the next one may not be a Subaru. Your service reps are great. They just are being pushed too much. More
by MYSLAK
Employees Worked With
Nick, Matt, Jason, Jeff all great at their job. Without them, Lou Fusz would be in real trouble., Jeff Frazier
