Lou Fusz Subaru O'Fallon

Fast and friendly Easy to make appointment. Fast and friendly service. Very honest as to what service I needed and did try to sell anything else. Easy in and out Easy to make appointment. Fast and friendly service. Very honest as to what service I needed and did try to sell anything else. Easy in and out More

Great customer service Nick in service went out of his way to make sure we were taken care of. He kept us informed and was always kind and courteous. Nick in service went out of his way to make sure we were taken care of. He kept us informed and was always kind and courteous. More

Service I arrived on time they did what needed to be done and were done than less than an hour. The cost was reasonable. They usually wash your car but I arrived on time they did what needed to be done and were done than less than an hour. The cost was reasonable. They usually wash your car but I told them not to as it was going to rain. More

Steve Neely at Lou Fusz Rocks! We got our new Subaru from Lou Fusz and had a great and hassle free experience. Steve Neely helped us with the purchase and he seemed to be a really g We got our new Subaru from Lou Fusz and had a great and hassle free experience. Steve Neely helped us with the purchase and he seemed to be a really genuine person. He was not pushy or sales focussed rather he understood my needs and assisted me to make my car decision More

Lack of communication and long wait time. I brought the Outback in for oil/filter change, appointment at 9:00 AM, Didn’t leave until 11:30. Was told there was a software upgrade that would t I brought the Outback in for oil/filter change, appointment at 9:00 AM, Didn’t leave until 11:30. Was told there was a software upgrade that would take an extra hour, was fine with that, but when I checked out, the Advisor said there was nothing on the paperwork showing that the upgrade was done. Note was left for the advisor to give me a call, never heard from him. Also the car looked worse after the car wash then before it was done. Lots of chatter in the waiting area about service that wasn’t positive. More

Very good experience! I entrusted my Scooby to this particular dealership several times to have work completed in the maintenance department. Once for body work. I was ple I entrusted my Scooby to this particular dealership several times to have work completed in the maintenance department. Once for body work. I was pleased with the outcome each time. Buying from them was no different. Welcoming, professional, and considerate. Those along with a friendly, easygoing atmosphere made my buying experience something I would recommend without question. Juan Gozalo, my salesman, was an exceptional professional, and just a lot of fun to talk to. Steve Sinner, on the management side of things, was an added bonus when my questions needed some additional assistance. Highly recommended! More

Battery test and software upgrade When my Legacy had trouble starting, I called the service center to ask about testing my battery. It was tested as very good in June at my scheduled o When my Legacy had trouble starting, I called the service center to ask about testing my battery. It was tested as very good in June at my scheduled oil change. Jeff told me to bring it right over and I did. He thoroughly explained that sometimes the battery is good but the software may not be telling the battery to charge. This was the case and I was delighted that the service was free. Your service department has always treated me well. They are efficient and they listen and consider your preferences. While waiting I spoke with a woman considering buying her first Subaru. I told her I highly recommend Lou Fusz and Subaru. Thank you More

Horrendous communication Still waiting on my answer from Mick on a massive email I sent him regarding my engine swap that happened in September. DO NOT SERVICE YOUR CAR AT THI Still waiting on my answer from Mick on a massive email I sent him regarding my engine swap that happened in September. DO NOT SERVICE YOUR CAR AT THIS DEALER. More

Oil change The staff is exceptionally friendly, and the atmosphere of the waiting area is hospitable. The service professionals get me in and out quickly and alw The staff is exceptionally friendly, and the atmosphere of the waiting area is hospitable. The service professionals get me in and out quickly and always explain any service before performing and charging. I love the complimentary snacks and car washes! More