Lou Sobh Kia of Brunswick

I have bought Kia's since 2000, I dealt with this man over the phone ,I 'm not satisfied with my car, first I thought I was getting a 2018 after all mine was a 2015 with not even 15. I dealt with this man over the phone ,I 'm not satisfied with my car, first I thought I was getting a 2018 after all mine was a 2015 with not even 15.000 miles on it. the bluetooth does not work the cell phone right I have to go in and change everytime we use my husbands phone the other one was a lot easier,this one will not stay on the other ph at all. As fort he year technically I bought a car already 2 years old the 2019 are on the way out if not out already. I was told they would get the rain guards for the car but said it would take them 30/40 days to get them if I wanted to go ahead and get them they would reimburse me,well I did got them in a couple day's,I let them know the cost was $60.00 when I contacted them yesterday about the check I was informed he didn't have the right to do that but a promise is a promise,they still owe me $60.00. I'm very unsatisfied with car and experience so will not be buying any future car,and don't know about the recommendations.. More

Deceitful Fast talking, lying employees. Gave me the speech on how Kia is all about Warranty & safety. Said all New Kia's come with extended warranty. No worrie Fast talking, lying employees. Gave me the speech on how Kia is all about Warranty & safety. Said all New Kia's come with extended warranty. No worries if something goes wrong for years. Yeah, I fell for it, after looking closer at contract couple days later, I see where I PAID $3000 for that extended warranty without giving permission. I could have bought a warranty else where for half that. Somehow even though I thought I was prepared, I drove off paying sticker price even though I had $12,000 put down. BUYER BEWARE, go to Savannah or Jacksonville to buy your Kia. More

BEST EXPERIENCE EVER! My husband and I have been looking around for some time now, and we have been everywhere, but The team at Mike Murphy Kia made things so easy! They di My husband and I have been looking around for some time now, and we have been everywhere, but The team at Mike Murphy Kia made things so easy! They didn’t play any games with us! Can you believe it? Thank you guys so much! We love our New Soul! More

GREAT CUSTOMER SERVICE!! The service department is AMAZING! I broke down on I-95. Turns out my fuel pump went out. I originally had it towed to a local mechanic shop... th The service department is AMAZING! I broke down on I-95. Turns out my fuel pump went out. I originally had it towed to a local mechanic shop... that guy screwed everything up! He then drove it to mike Murphy Kia (keep in mind, it should have been towed)! Thank goodness the service department wouldn’t let them drive it off the lot. Turns out, the first mechanic changed the wrong fuel pump, broke the fuel line...and then blamed it on a RAT!!! Dan and the rest of the service department went above and beyond to get my vehicle up and running again. In fact, they told us they had to change an o-ring that the first mechanic broke/damaged... it was supposed to be in on Tuesday. My husband and I drove down that day, as it would only take a few minutes to fix/repair once the new part came in. Well the new part didn’t come in and we were 2.5 hours from home. Dan and his team graciously took apart another Sorento they had on the lot, so they could put it in m my car! This dealership by far has the BEST CUSTOMER SERVICE that I have ever had the pleasure of doing business with! Thank you Dan, for going above and beyond your job duties! More

made making a deal easy Mr. Murphy, Jr. made buying a new car easy. My trade in earned a great price, and I walked out with a new car paying EXACTLY what I walked in saying Mr. Murphy, Jr. made buying a new car easy. My trade in earned a great price, and I walked out with a new car paying EXACTLY what I walked in saying I could pay. There was no ridiculous dramatic back and forth, just simple exchange of information to buy a new car. Karl was a pleasure to work with, listened carefully to my financial limits, was very informative and direct, and absolutely never pushy. I had been very hesitant about purchasing a new car since it had been 16 years since the last purchase. But I was pleasantly surprised at the relaxed and congenial atmosphere. I really appreciate everything about Tre's interaction with me. He is incredibly competent, funny, easy going and perceptive. His knowledge of financing, the credit score process and how to apply that in individual scenarios is impressive. I really appreciate his help, and am glad I got to work with him. More

Excellent customer service This experience was a very pleasant buying experience. Carl and Tre were very helpful and great to deal with. They were excellent with customer servic This experience was a very pleasant buying experience. Carl and Tre were very helpful and great to deal with. They were excellent with customer service. More