I do not recall ever having a worse experience at a place which buys and sells items and interacts with consumers and this is why. I was interested in a 2018 Nissan Pathfinder and spoke to them on Monday morning during the President's day weekend about the availability of a certain vehicle. When I headed out of my home, the vehicle was still there. However, before reaching the dealership, a person from the dealership called and informed me that they had sold the vehicle. Because I was driving I couldn't talk at length and therefore when I reached my place of work about 30 minutes later, I called to confirm that it was the vehicle I was interested in and they indicated as much. Later in the day around 6 p.m. as I was headed back, I was checking the inventory at nearby dealerships one last time and saw that this vehicle was still available on all sites, including their own website (see picture). I dropped an email trying to confirm if the vehicle had indeed been sold or not because things often do fall through (e.g. financing couldn't be arranged or something else). A few minutes later, a person called me identifying himself as calling from Loughead Nissan and sternly demanded that I stop enquiring about the vehicle and added that the vehicle was being sold today for $30,000.
Apart from the fact that it's impossible for a vehicle to sell at more than the list price ($29,130), I am truly shocked at how rude the person were. I am not the kind of person who takes offense easily but being rude with a customer for enquiring and then lying about selling a vehicle for more than the list price is SHOCKING. I had inquired about the availability of the vehicle only twice in the day - once via email and once via phone - and in both of those instances, the vehicle was still available on their webpage. If they really don't want to be "bothered" by their customers inquiring about their vehicles, they should do a better job of keeping their inventory more up-to-date. I am not sure who the person making the call was but behavior like this should not be tolerated and at a minimum, the person ought to be taught some customer-service skills. Again, if one thinks I am being unduly harsh one can see the many positive reviews that I have written for other dealerships such as Murray Kia of Conshohocken and John Kennedy Subaru.