Lucas Chevrolet - Service Center

Service was terrible I left Lucas Chevrolet not knowing if the brakes on my truck were SAFE. I told them brakes were making a squealing noise when I step on the pedal to put it in gear. Same thing they wer if the brakes on my truck were SAFE. I told them brakes were making a squealing noise when I step on the pedal to put it in gear. Same thing they were doing last 2 times they serviced the brakes . First time they reprogrammed the computer for the brakes, second time they replaced a vacuum pump for the brakes. All they did this time was step on the brake pedal and it did not make the squealing noise. So they did nothing else to test the brake system. I did tell them it did not make the squealing noise every time. They still did nothing else to test and ensure the brakes on my truck were SAFE. I was very frustrated when I went to pick up my truck. They argued with me about testing the brakes. The servicemen Steve said they stepped on the brake pedal multiple times and the was no squealing noise. So there was no reason to test the brakes. I was told twice by the second servicemen that was trying to defend them not testing the brakes further not to come back to Lucas Chevrolet for service. They told me I need the transmission fluid drained and flushed i was told it would be 500.00, I had the truck in twice before for the transmission when it was under manufactures warranty. The warranty ran out this January now I have to pay 500.00 to flush the transmission. I was told two lines going to the oil cooler were leaking. I will be taking my business elsewhere. The service department at Lucas Chevrolet is letting money go out the door. Chances are the transmission will need the torque converter replaced. Brakes will need repair when truly tested and serviced. In the meantime I don't know if my truck is SAFE to drive. More

Very friendly and helpful Steve was great to deal with had a good experience here had a good experience here More

The service team was both professional and courteous. They were very accurate with the time that told us we would have our vehicle back. They were very accurate with the time that told us we would have our vehicle back. More

The people at the dealership were very friendly. Unfortunately the wrong part was ordered for my vehicle and I have to return. Unfortunately the wrong part was ordered for my vehicle and I have to return. More

Thank you For your service. The work seems great and Steve in Service is Very Polite and helpful. Also quite knowledgeable also. Respectfully, Neils Emporium The work seems great and Steve in Service is Very Polite and helpful. Also quite knowledgeable also. Respectfully, Neils Emporium More

Great place to buy a vehicle and a very friendly atmosphere. Service department is second to none atmosphere. Service department is second to none More

Fantastic and courteous service. They knew I had a time constraint and did a great job getting my car serviced, recall update completed and got me out the door with time to spare! They knew I had a time constraint and did a great job getting my car serviced, recall update completed and got me out the door with time to spare! More

I have no complaints at all. Friendly customer service, clean, have a lot of knowledge! I'll be back Friendly customer service, clean, have a lot of knowledge! I'll be back More

Today was very nice have had good and not so good experience S hoping to come in soon for new car or truck experience S hoping to come in soon for new car or truck More

Great experience. It's the only place I go to get my truck serviced. Thanks. It's the only place I go to get my truck serviced. Thanks. More