Lucas Chevrolet - Service Center

Incompetent, Call shop to advise right front cv axle was slinging grease and need replaced. Shop wants to try to say it's not coved by warranty because vehicle was lifted. Vehicle was lifted by this dealer slinging grease and need replaced. Shop wants to try to say it's not coved by warranty because vehicle was lifted. Vehicle was lifted by this dealer before I purchased vehicle. Then have to reschedule and bring back to have shop that dealer had lift vehicle look at it. Shop again advising still not covered by warranty. When in fact it was a warranty issue for my cv axle being torn. After looking at it several times, part not in stock. Now more of a wait. Could not have ordered part until seeing if warranty or not.Then had a delaminated key fob. Shop replaced good key fob and gave me back new key fob and delaminated key fob instead of having my one key fob and a new one, had to wait once again for them. No rental or no loaner vehicles. Vehicle would get dropped off the night before every scheduled time for shop to look at. So multiple days with out my vehicle several weeks in a row. This shop was once a good shop. Now they are one of the worst! Spoke with a manager about my Equinox paint issue on the hood while at one of my visits to dealer and manager looked at Equinox and advised they can send out to be fixed. With all the issues with my truck I couldn't drop off car for repairs until truck issues were resolved. Now Mike is advising it is now out of warranty as of 11/24/2021. It would have been scheduled sooner if it didn't take forever to resolve issue with my truck. Then Mike is advising I didn't have extended warranty on exterior paint ,or interior warranty. All of which were purchased at time of signing lease on 2019 Equinox. Now dealing with Service Manager to try to resolve. More

Made an appointment to get a recall done on my truck. Lucas chevy got me in relatively quick and appointment was painless and fast. No complaints here. Lucas chevy got me in relatively quick and appointment was painless and fast. No complaints here. More

Service was done in a timely manner but the cost for repair is getting very expensive there repair is getting very expensive there More

Timing, Service, Technician, Kitchen,waiting room, expecting time information, completion Customer Service nice end time expecting time information, completion Customer Service nice end time More

The staff is always friendly and professional. Service on my vehicle has been done timely, no complaints! on my vehicle has been done timely, no complaints! More

Everyone was very friendly curious and knowledgeable. My work was done in a very timely manner. work was done in a very timely manner. More

Staff did not have record of appt. Told me online dors not work. My oil change should have been same as last time they did oil change it was not. Felt like I was bothering the Staff by being there. Certai not work. My oil change should have been same as last time they did oil change it was not. Felt like I was bothering the Staff by being there. Certainly not the staff at the Lucas Dodge. More

Ive have always received nothing but excellent service from Lucas Chevrolet. Their service dept is always helpful in getting me in as soon as possible... I would recommend them highly-qualified to anyone from Lucas Chevrolet. Their service dept is always helpful in getting me in as soon as possible... I would recommend them highly-qualified to anyone of my friends More

Your first person you had met was the intake manager who took your information for your appointment and was very informative as to what you were going have done about how long it was going to take and infor took your information for your appointment and was very informative as to what you were going have done about how long it was going to take and informed you as to how much it was going to be feel they touched on everything I needed to know. More

Excellent service Tex new what he was doing I would recommend this dealer any time recommend this dealer any time More