Lucas Chevrolet - Service Center

If I could give them less than one star I would. I bought a brand new $66,000 Silverado 2500 diesel, once in a lifetime truck for me. The infotainment system broke at 250 miles and brought it in for warranty a brand new $66,000 Silverado 2500 diesel, once in a lifetime truck for me. The infotainment system broke at 250 miles and brought it in for warranty repair. When I picked it up there was a gouge in the trim around the radio they replaced, the leather passenger seat had 17 deep creases and gouges in it where they put their tool box or something heavy and sharp and the icing on the cake was the dent in the passenger door! No respect for your hard earned money! Of course the service manager tried to deny responsibility for the seat and the dent and said they would review the cameras to see what happened. Fortunately the leather seat eventually worked its way back, I got the dent fixed with a paint less dent removal system and they replaced the trim piece after waiting 2 months. More

The mechanic keith Marshall always knows how to figure out what's wrong with my truck. He is retiring the end of December so don't know what I'm going to do without him working at Lucas. out what's wrong with my truck. He is retiring the end of December so don't know what I'm going to do without him working at Lucas. More

The mechanic keith Marshall always knows how to figure out what's wrong with my truck. He is retiring the end of December so don't know what I'm going to do without him working at Lucas. out what's wrong with my truck. He is retiring the end of December so don't know what I'm going to do without him working at Lucas. More

No issues at this dealership I always get taken right in and they’re always very diligent about getting you out right after service is done they will also let you know if there’s something else they found t and they’re always very diligent about getting you out right after service is done they will also let you know if there’s something else they found that you need to be aware of overall great dealership for the customer without a lot of weight done very accessible location Great bunch of people in service and and Parts More

Always a pleasure getting serviced at this location. My salesman John Endress is always helpful, professional and polite. The entire staff is great. Highly Recommend this dealership. salesman John Endress is always helpful, professional and polite. The entire staff is great. Highly Recommend this dealership. More

Excellent job as usual. Service manager is a true professional. The only complaint I've had is the salesman never gave me my 2nd key! I would pay if I had to. Just figured truck should come with 2 ke professional. The only complaint I've had is the salesman never gave me my 2nd key! I would pay if I had to. Just figured truck should come with 2 keys. More

Service was very good. I arrived at my scheduled time and they took me right in. Service was completed at the time they told me. Truck ran great! they took me right in. Service was completed at the time they told me. Truck ran great! More

Prompt service. I have been a customer of Lucas Chevy for many years and find them to always be courteous, friendly, and efficient whenever I take my car in for servicing. many years and find them to always be courteous, friendly, and efficient whenever I take my car in for servicing. More

i had my 2011 chevy camaro checked because it got hot (only) when in idle. they told me it was the thermostat, even though i told them that the thermostat was new. they wanted to charge me over $500 for (only) when in idle. they told me it was the thermostat, even though i told them that the thermostat was new. they wanted to charge me over $500 for the replacement. i drove it to another repair shop, they checked everything and found that there were air bubbles from having a new water pump put in. (Lucas Chevrolet did the waterpump replacement earlier)...the shop bled the hoses and everything was good. my car never got hot again! when i dropped my car off at Lucas Chevrolet I could only speak to the receptionist, a mechanic never talked to me, i insisted that it couldn't be the thermostat, but they ignored it! total rip off! and not good business More

Excellent service. Jim stands by his word. Takes great Excellent service. Jim stands by his word. Takes great care of his customers. Service team got rid of the dog smell in my car, I purchased a lease. Excellent service. Jim stands by his word. Takes great care of his customers. Service team got rid of the dog smell in my car, I purchased a lease. More