Lucas Honda of Jacksonville

I brought my CR-V in for a recall on the fuel pump. The work was done in less time than the original estimate. Everyone was friendly and helpful. work was done in less time than the original estimate. Everyone was friendly and helpful. More

Went in with an appointment scheduled with Jim Mcdonald. He was very pleasant and nice. However, for some reason, he didn't seem to take me as a serious buyer and did not seriously negotiate with me. Theref He was very pleasant and nice. However, for some reason, he didn't seem to take me as a serious buyer and did not seriously negotiate with me. Therefore, I went to Duval Honda and got a great deal on my HRV sport. More

They always make sure I leave with a running car with no problems. I never have an issue after I leave the service center. problems. I never have an issue after I leave the service center. More

Always dependable and the quality of work is top of the line. line. More

I did not fully appreciate the service department until I won a new Mercedes and had to deal with those liars and thieves. I have been a Lucas customer for almost 20 years and have never had a complaint wit won a new Mercedes and had to deal with those liars and thieves. I have been a Lucas customer for almost 20 years and have never had a complaint with service. However, 11 years ago I was not happy with sales so I bought my van in St Augustine, good sales but one visit to the service department ended my relationship with them. More

Our Ridgeline was detailed, and the job was beyond expectations. Vehicle was well vacuumed, the inside trim wiped clean, and the exterior finely polished. Great job! Thanks expectations. Vehicle was well vacuumed, the inside trim wiped clean, and the exterior finely polished. Great job! Thanks More

So, I had written a 4-star review for this dealership in regards to my experience with my salesperson, Nick, and I truly hate to downgrade a review, but let me tell you, if I could give a negative rating, I regards to my experience with my salesperson, Nick, and I truly hate to downgrade a review, but let me tell you, if I could give a negative rating, I would. Never have I been treated so rudely and disrespectfully by a company I was going to be handing over thousands of dollars. The car I purchased wasn't on site, but I was told it would be there "later that day or tomorrow at the latest". (This was on Friday). Monday I called early afternoon and was told it wasn't in yet, but should be there later, or at the latest "tomorrow". Again, no car on Tuesday, no call on Tuesday. I was the one having to reach out on Monday as well. To me, a lack of total communication is unacceptable when it comes to business dealings. Tuesday mid-morning I decided to just cancel the purchase altogether. I tried to call the sales department - no answer. I called the cell number of my specific salesperson - no answer. I called back and was told I'd have to speak to a RIcky. In the meantime someone else picked up the phone and I explained that I no longer wished to purchase the car due to lack of communication (and lack of actual car!). They reiterated I needed to speak to Ricky and they would have him call me. I received a call back from Ricky, who was the most horrid person I have ever dealt with at a professional level. He screamed, literally screamed, through the phone that he was glad I was cancelling the car, that they could sell it for a lot more now, that I was screaming at his employees (untrue - I am not unprofessional and have never raised my voice to anyone at the dealership). He was yelling so much I could not get a word in edgewise. I told him I was an adult and would not be screamed at and that just seemed to make him angrier. He finally just hung up the phone. Unfortunately I do believe wholeheartedly if I had been a man this would have never happened. For some reason this man felt it appropriate to belittle me, scream at me, and then hang up on me. I can assure you I will be telling everyone I know about this dealership and discouraging business with them. So incredibly unprofessional, no matter the circumstances. I was shaking so badly when I got off the phone I literally didn't stop for almost 30 minutes. More

Every time I take my car in for service, it is a very friendly and professional experience. Everything is explained well, and the work is completed in a reasonable amount of time. friendly and professional experience. Everything is explained well, and the work is completed in a reasonable amount of time. More

I am a long time customer of the dealership and so far you have rendered excellent service in both sales and service. Can't say enough good things about your service department. Steve, Scott, and John are you have rendered excellent service in both sales and service. Can't say enough good things about your service department. Steve, Scott, and John are the best! More

Of the 10 automotive purchases I have made in my lifetime, this was by far the fastest and easiest. Joshua was very knowledgeable and was wonderful to work with. Everyone was friendly and welcoming lifetime, this was by far the fastest and easiest. Joshua was very knowledgeable and was wonderful to work with. Everyone was friendly and welcoming. I would highly recommend this Honda dealership over the other Honda dealerships in Jacksonville. More