Lucas Honda of Jacksonville

Periodic Maintenance Appt. Scott Adams & his team continue to impress; I simply will not go to any other Honda dealership and/or repair shop to have any maintenance completed on Scott Adams & his team continue to impress; I simply will not go to any other Honda dealership and/or repair shop to have any maintenance completed on my Hondas! More

Quality and kindness Lucas Honda Service department is the best, especially John, Scott and Steve. They are professional and helpful. The mechanics do excellent work and Lucas Honda Service department is the best, especially John, Scott and Steve. They are professional and helpful. The mechanics do excellent work and my car is always clean when they are finished. More

Scheduled maintenance I have just about allways had Scott or Steve be my service rep, they are very professional and friendly. The service was great, but, the popcorn mach I have just about allways had Scott or Steve be my service rep, they are very professional and friendly. The service was great, but, the popcorn machine was broken 😅 More

Defective Starter Scott Adams & his team were extremely effectively in troubleshooting the problem that I had starting my car, promptly installed a new starter and comp Scott Adams & his team were extremely effectively in troubleshooting the problem that I had starting my car, promptly installed a new starter and completed all final checks to ensure that installation of the new starter resolved my problem. More

Service department personnel accommodate customer appointment requirements, and always greet and welcome you. Explain all services and never pressure you to buy additional services and complete the appointment requirements, and always greet and welcome you. Explain all services and never pressure you to buy additional services and complete the service when promised. More

Trust and quality sums it up. Alignment started shaking after I hit something in the road. I knew I needed tires. Took our 2004 Honda for alignment and checkup.. Mauricio was able Alignment started shaking after I hit something in the road. I knew I needed tires. Took our 2004 Honda for alignment and checkup.. Mauricio was able to get us 4 new Toyo tires, new battery, leaking valve gasket replaced, oil change, alignment, and new rim. Our confidence with this service department is outstanding crew. The cost for all was less than a new car payment. Thanks to Mauricio and the complete service department. This team helped me a month ago with troubleshooting brake system after a local tire store replaced warranty brakes. Results was low quality parts and wanted more by saying parts were damaged and wanted over $2000 to fix other items. Took care to Honda for inspection. We still had problems with the brakes. It took a while but the Honda service team got that situation corrected. Brake problem was related to the replaced parts and workmanship by local tire store. Lesson learned, it's better to stick with Honda parts and quality knowledge and experience. More

Repair service I trust and respect this dealership. My family and I have been customers for 24+ years and have brought in other friends and family because of the car I trust and respect this dealership. My family and I have been customers for 24+ years and have brought in other friends and family because of the care we’ve always been given. This is an extraordinary dealership with top-notch service and sales. We are very much at home with John Keene, Pam and Steven in service. They are the backbone of the location and we are extremely satisfied with our treatment and the way our car is cared for. We intend to be loyal customers to Lucas Honda for many years to come. More

Retraction After initial visit the dealership fixed all items in question. The dealership fixed the things in question with new parts. In retrospect what my daug After initial visit the dealership fixed all items in question. The dealership fixed the things in question with new parts. In retrospect what my daughter told me may not have been accurate. More

Great experience It's always feel good when the service people @t Lucas Honda make the customers feel important and service is always great. No haggling and no hassles It's always feel good when the service people @t Lucas Honda make the customers feel important and service is always great. No haggling and no hassles, straight to the point. More

Lucas Honda should be EMBARRASSED Let me tell you my LEMON story from Lucas Honda... Sales experience was good, other than the alleged week I have to return the car - that’s 100% fa Let me tell you my LEMON story from Lucas Honda... Sales experience was good, other than the alleged week I have to return the car - that’s 100% false and if it is true everyone including the President, Scott Boyles lied to me and they won’t let you return it no matter how much you ask. Within 24 hours the car had locked me out and shut down electronically, that’s when I found out the keys didn’t even open the car. Upon further investigation I found the oil was never changed, dust collecting under the hood shown that this truck was never inspected by a Lucas Honda tech. The touchscreen also didn’t work and the check engine light came on, all immediately after I purchased the vehicle, the remote start also didn’t work. After being refused to return my vehicle multiple times within the first week including being refused to be worked on by their techs bc “it wasn’t a Honda” I took it to their recommended Key Buick. Where I come to find out the “bumper-to-bumper” warranty (quote from Jim their finance guy) was a not anywhere close to a “bumper-to-bumper” and fraudulently sold to me as something it was not. I had to pay more out of pocket than the “bumper-to-bumper” warranty covered. Almost immediately I discovered the work wasn’t even done properly (touchscreen still didn’t work and keys didn’t work) that’s when I took it back to Lucas Honda and had a stern conversation with their service department and they agreed to handle the issues - still refusing to let me return the vehicle. Granted if I didn’t purchase the warranty they probably would’ve told me to kick rocks or screw me over in some other way. The president, Scott Boyles, after hours and multiple days of me asking to have a conversation with him, finally agreed to sit down with me and hear my concerns but I was greeted by being attacked, called a punk, and given an ultimatum about my vehicle. I now understand how this poor customer service and unwillingness to deal with the customer trickles down to all their reps. I was treated indifferently and with a double standard being that I am a young man and was purchasing my first financed truck, they saw an opportunity to take advantage. They then came to an agreement with me that they would find something “of like kind and quality” and would trade it out for the lemon truck they sold me. After two weeks of no response, not even a call to give me a heads up or anything, I decided I would finally give up with this embarrassment of a dealership, service department, and customer service based organization. Upon further inspection and getting reports the car was used as a rental and came from another dealership, NONDISCLOSURE!!! Also they should learn to put customers on hold correctly because I heard exactly how they spoke of me when the phone was down and it was not nice! Lucas Honda - stick to Honda’s and take responsibility for your actions! I see dozens of new people on a day toy basis in the greater Jacksonville area and the truck is always a great topic of discussion to relate! More