Lucas Honda of Jacksonville

Service I called to make an appointment for my 2010 Honda Odyssey, Pam was very polite when scheduling my service appointment. When I arrived Pam stated that I called to make an appointment for my 2010 Honda Odyssey, Pam was very polite when scheduling my service appointment. When I arrived Pam stated that she will call me with an update on my vehicle, my van was ready right on time. Pam was wonderful explaining everything it was done to my van. I will definitely go back to Lucas Honda for my next service. More

CRV EXL I went knowing what I wanted and they found it for me. Great customer service. This is the 4 th car I’ve bought from Lucas. I keep coming back.... I went knowing what I wanted and they found it for me. Great customer service. This is the 4 th car I’ve bought from Lucas. I keep coming back.... More

Excellent service The service team is always so helpful and I have great peace of mind with my vehicle after a visit. I know I am getting a good price and service work The service team is always so helpful and I have great peace of mind with my vehicle after a visit. I know I am getting a good price and service work without having unnecessary services or products promoted to me. More

Recent 2018 CR-V EX-L purchase Last month I started the process of researching the 2018 Honda CV-V EX-L. I initially reached out to 13 dealers through the "Request a Quote" form on Last month I started the process of researching the 2018 Honda CV-V EX-L. I initially reached out to 13 dealers through the "Request a Quote" form on the Honda website Build & Price page. Eight of these dealers didn't bother to respond to this request, even with me following up with an email to the contact person at those dealerships. One of my requests was to keep email as my preferred mode of communication as I work night shift and didn't want 13 dealers calling me every day. Jim MacDonald from Lucas Honda was the very first internet dealer to respond to me (on a Sunday morning) with a comprehensive and very competitive quote with many dealer installed accessories that other dealerships did not offer. He was extremely receptive to all my emailed questions which on most occasions he answered almost immediately. He never once pestered me with demands for my phone number or requests to come to the dealership to test drive the vehicle. He was very knowledgeable about the car and also the process for registering in GA rather than FL. He was able to promptly locate a vehicle with my preferred specifications (where a dealer local to me was unable to secure a car even after I found 42 of them available online with my interior/exterior color combo and even gave him the list with VIN# and locations). We negotiated a trade in price for my vehicle that was acceptable to me, sight unseen. When we went to Jacksonville to take possession of the vehicle the process was swift and efficient. No hard sell to purchase the extended warranty. All in all it was a very pleasant experience. Jim was extremely knowledgeable about all the functions and controls of the CR-V and was enjoyable to interact with. Since buying the vehicle I have returned to the dealership to install one of the accessories that was unavailable at the time of purchase. Jim was readily available to schedule this process. I would most certainly consider buying another vehicle from Jim MacDonald at Lucas Honda and have already recommended him to everyone! More

Service department was top notch Tracy kept me informed of the progress of the servicing of my vehicle. Afterward reviewed what was done. This was my first serving on my new vehicle s Tracy kept me informed of the progress of the servicing of my vehicle. Afterward reviewed what was done. This was my first serving on my new vehicle so they checked over the entire vehicle. More

Scott in servce department I always enjoy working with SCOTT he is always very friendly does an excellent job explaining what needs to be done on my Honda and what repairs and s I always enjoy working with SCOTT he is always very friendly does an excellent job explaining what needs to be done on my Honda and what repairs and service was done. I really appreciate doing business with SCOTT. More

TODAY VISIT OUTSTANDING SERVICE, I DO HAVE A LEFT FRONT DOME LIGHT PROBLEM. THAT SEEM TO BE UNREPAIRABLE. OTHER THEN THAT, EVERYTHING WAS EXTREMELY GREAT. T OUTSTANDING SERVICE, I DO HAVE A LEFT FRONT DOME LIGHT PROBLEM. THAT SEEM TO BE UNREPAIRABLE. OTHER THEN THAT, EVERYTHING WAS EXTREMELY GREAT. THE STAFF WAS OUTSTANDING. More

Excellent service I have been using Lucas Honda for service on my little Civic since purchasing it from an individual in 2014. It is an older car, a 2004, but had only I have been using Lucas Honda for service on my little Civic since purchasing it from an individual in 2014. It is an older car, a 2004, but had only 10,000 miles on it when purchased. This unique situation created some unique service issues! Lucas has been great in keeping my car in top shape and recommending needed services based on inspections at each oil change. I wouldn’t take my car anywhere else! More

Oil change Everyone was more than helpful and friendly. I was even shown a new way out to Blanding that was great! I no longer have to cross traffic when I go Everyone was more than helpful and friendly. I was even shown a new way out to Blanding that was great! I no longer have to cross traffic when I go home. After my service was completed I was told exactly what was done, how my car was and given a chart of activities performed. More

Great customer service The staff was extremely helpful. They answered our questions with detailed explanations. They offered us an alternative to better meet our needs. They The staff was extremely helpful. They answered our questions with detailed explanations. They offered us an alternative to better meet our needs. They were friendly and approachable without being overbearing. And most importantly they didn't try to force a sale on us. More