Lucas Honda of Jacksonville

I was taken on time and treated great by Mike Lee. I was in for the 75000 miles Lucas Platinum and a rattle in a rattle in the back door. Mike Lee kept me up to date on what was going on and had the ca I was in for the 75000 miles Lucas Platinum and a rattle in a rattle in the back door. Mike Lee kept me up to date on what was going on and had the car back the next day even though they had to order the part for the door.; More

Great They assured me all was running correctly on my car. I was able to get in and out timely. They assured me my car checklist items were inspected. All items working according to the Honda guidelines and I was able to get in and out timely. They assured me my car checklist items were inspected. All items working according to the Honda guidelines and no areas of concern were mentioned. They worked with my schedule to perform the recall fixes to ensure the recall items were expetited. Thank You. More

Above and beyond, as always John, the manager of the service department, has always taken care of us when our vehicles have been taken there. He truly understands the outstanding John, the manager of the service department, has always taken care of us when our vehicles have been taken there. He truly understands the outstanding customer. The staff that works with him are also awesome. We have been taking our Homdas there for 20 plus years and it is always the same. They are wonderful whether it is my wife or me taking in the vehicle. Thank you for the great service every time. More

Long wait time I was told my car would be ready in about 2.5 hour more like 3.5 hours and the passenger airbag was replaced but left grease smudges on window. The I was told my car would be ready in about 2.5 hour more like 3.5 hours and the passenger airbag was replaced but left grease smudges on window. The service department was very busy that day so I did understand. More

Oil change and cleaning The oil change was very fast and efficient. The cleaning looked good on the outside. When I looked inside I realized my golf umbrella was missing ag The oil change was very fast and efficient. The cleaning looked good on the outside. When I looked inside I realized my golf umbrella was missing again. The last time I had an oil changed my blue and white golf umbrella was missing. It was found but we have not found it this time. We are very sad. We won't have a nice umbrella to keep us dry. More

Starter Replacement Starter replacement required, which was disappointing with less than 51,000 miles on the car. I have purchased all of my vehicles from this dealership Starter replacement required, which was disappointing with less than 51,000 miles on the car. I have purchased all of my vehicles from this dealership, and have been extremely satisfied with the service. The staff is friendly and knowledgeable and has always been very accommodating. More

Very competent and customer friendly Always a good expirience when we get our 2 vehicles serviced. .the people are friendly and helpful. I would recommend to anyone who wants good servic Always a good expirience when we get our 2 vehicles serviced. .the people are friendly and helpful. I would recommend to anyone who wants good service. More

Service Dept is amazing!!!!! Your service department is the reason I continue to buy Hondas...and buy them at Lucas . Scott and Steve are great. I like seeing the same familiar fa Your service department is the reason I continue to buy Hondas...and buy them at Lucas . Scott and Steve are great. I like seeing the same familiar faces everytime I come in. They are always so pleasant, even when your super busy. They always ask how I am, how's my day, etc. Andrew C took care of my car in the back and he did a great job!!!! I appreciate them and the entire Lucas service department. More

The slowest service every time I have been to Lucas Honda four times. The average wait is roughly 3 hours! Terrible wait time and unwilling to fix a problem in an appropriate manner I have been to Lucas Honda four times. The average wait is roughly 3 hours! Terrible wait time and unwilling to fix a problem in an appropriate manner. More

As always great service Handled in professional and efficient manner Scheduled service and was greeted upon arrival and process handled promptly . Informed of work done whe Handled in professional and efficient manner Scheduled service and was greeted upon arrival and process handled promptly . Informed of work done when completed and quick and easy checkout at cashier More