Lundgren Subaru of Claremont

Now looking to buy 2016 Subaru with Another Dealer!! The sales rep, whose name is disclosed below, informed my fiancee and myself at the end of the sale that he stated how he definitely expected us to g The sales rep, whose name is disclosed below, informed my fiancee and myself at the end of the sale that he stated how he definitely expected us to give him a 10 on all aspects of the sale in the online Subaru of American Survey I would receive soon. We felt this tactic he with us was both unprofessional and patronizing, and sexist since I was purchasing the car. Later we read on the Survey that his tactic is totally against Subaru of America's policy. In addition, he promised to keep me happy since the car was over 3 weeks in delivery late that he would throw in a Weather-all cargo mat. But, he said that would be given ONLY after I completed the Survey giving him all 10's in every category!! For a while, we decided to let it go as I loved the car. The only good point I gave him on survey was he did a good job explaining all aspects of the car. However, Subaru of America kept asking me to complete the survey. They asked me a few times online to complete it and also sent me the paper copy with a code to enter. I kept that paper. Finally we decided to complete the survey and did so recently on what occurred in full detail. The Survey listed dates, all comments, and actions as witnessed by both of us. a very bad review of his comments, etc. with dates and in full detail Molly McDermott and Randy Martin More

Great Car- Horrible Dealership Experience Recommend this dealer? No Purchased a vehicle from this dealer? Yes Arrive at dealership at: 11:15am. Test Drive selected vehicle: 11:45am. Agree Recommend this dealer? No Purchased a vehicle from this dealer? Yes Arrive at dealership at: 11:15am. Test Drive selected vehicle: 11:45am. Agree on vehicle price: 1:00pm. Begin paperwork: 1:30pm. Paperwork entered incorrectly by staff and had to redo it all: 2:30pm. Told that the cost provided was inaccurate and that interest would be 17%- declined to proceed and spoke to Manager-On-Duty. Got interest down to just over 5% and original cost agreed upon- agreed to proceed: 3:30pm. Paperwork reentered by staff and upon signing was told that warranty was required- declined to add that additional cost to our note- spoke again with Manager-On-Duty and he said warranty was totally optional and not required and we agreed to proceed 4:30pm. Upon signing, told that a minimum warranty would be required and that the sale would be nullified if we did not elect it. Staff claimed that their profit without the warranty would only be $17 (seventeen dollars) and they could not complete the sale without the warranty. Spoke yet again to Manager-On-Duty and he confirmed that the sale would be lost without the warranty agreement. Reluctantly agreed and continued with finalizing paperwork: 5:00pm Waited for car to be fueled and cleaned while temporary plate was being issued: 5:45pm Inspection unable to be performed due to Service Dept leaving at 5:00pm. (We live an hour and a half away from Dealership and had to take a day off of work to drive down for the inspection about one week later.) License plate applied to vehicle had incorrect date (dated one week prior to the date of our purchase) and caused concern over potentially getting ticketed before we could get the new plates. When we called and spoke to Dealership regarding incorrect license plate dates, we were told that, if we could come back in, they would use a black marker to enter correct date onto plate causing greater concern over being ticketed for manipulating the original date written on the plate. Was handed our keys to the newly purchased vehicle at 6:30pm. Went back to Dealership a week later for Inspection. No one greeted us- we pulled into the Inspection Bay, left the keys in the car and waited for the inspection. Service department did not check anything- didnt open the hood, didnt notice that the tire pressure light was illuminated inside the dash and didnt correct it, scratched the rear bumper of the vehicle when installing newly acquired license plates. Placed stickers on car and it was left in the bay with keys in it. No one said thank you, no one smiled, no one was kind in any fashion. Simply a Horrible Experience. Any Good news? Yes- the car is fantastic! More

Buying a used vehicle My son bought a 2005 Ford Escape from Subaru of Claremont recently. We had no problems getting the sale completed, but when he left the dealership he My son bought a 2005 Ford Escape from Subaru of Claremont recently. We had no problems getting the sale completed, but when he left the dealership he had a major problem with the car. He immediately call Jesse Wright our sales person and he jumped right on it and when to my sons aid...got a wrecker and gave a car to us to use and told us not to worry as he would take care of it. I guess we've all heard that before...right. Well he did exactly as he said he got the car fixed for my son, just as he said he would. We have bought several cars from Jesse and he always professional and understand our needs. We just bought a 2015 Forester from him and just love this SUV. I feel very safe in these bad road conditions we have in the winter here in NH. I would recommend the Claremont Subaru dealership for all. The service guys are great too! More

These guys were a breath of fresh air compared to several other dealerships I engaged with throughout the Upper Valley. They were straight forward, didn't hassle me or treat me as if I could be barraged and other dealerships I engaged with throughout the Upper Valley. They were straight forward, didn't hassle me or treat me as if I could be barraged and duped by typical sales tactics. The process was efficient and I walked away with a great car that I totally love and for a very good price. I highly recommend this dealership. More

At Subaru of Claremont, the sales-folks seemed to GET IT, that the BRZ is an obsession-car. It's not a normal Subaru. It's not a practical car with "symmetrical all-wheel drive." It would not be a normal pur that the BRZ is an obsession-car. It's not a normal Subaru. It's not a practical car with "symmetrical all-wheel drive." It would not be a normal purchase. Availability was NIL, in the northeast. I never was able to test-drive a BRZ. The first time I drove a BRZ, I drove MY BRZ. It's a wonderful, stressful, nuts situation. Zach Rouleau is a happy, avid OWNER of a BRZ, so he knew all about the pain and the anguish and the excitement. It took me about a YEAR to finally make the decision. Jesse Wright handled all the paperwork. Subaru of Claremont and its people were PATIENT with me. I visited there often, to suck up their free coffee, and to find some solace in conversation with their no-pressure enthusiasts. I hope to put the BRZ in the garage for the winter, and so I'll need a used Outback or Forester or Impreza wagon for the winter, and so of course I'll be back for a "normal Subaru" purchase, and I'm sure things will go just right. Also, the dealership building itself is lovely. Big, spacious, clean, organized. Nice furniture & magazines & light for folks waiting for their oil-change or whatever. Bring your kid. Bring your dog. It's back away from the highway a little bit, so it's not noisy, dangerous, dusty. All will be well. More

Had a terrific experience. Jesse and Zak were very helpful in getting me into the car and I love my "new to me" subaru. The car was clean and everything I wanted and needed. No pressure to buy, but Je helpful in getting me into the car and I love my "new to me" subaru. The car was clean and everything I wanted and needed. No pressure to buy, but Jesse took the time to explain all the features and benefits of my car. She even followed up with a courtesy call a few days after the sale to see if I had any questions or concerns. I would highly recommend this dealership. More

We purchased four vehicles from Subaru of Claremont. Zach Rouleau was the salesperson that helped us close each of our successful deals. I'm 55 years old, and I have bought numerous cars in my life Zach Rouleau was the salesperson that helped us close each of our successful deals. I'm 55 years old, and I have bought numerous cars in my lifetime; I can say without any hesitation that Zach has been by far the best that I've ever worked with. He was made for this job. He doesn't pressure you, he's honest, and has a great personality, and loves Subarus. More

Subaru of Claremont is a wonderful place to do business. Subaru of Claremont is a wonderful place to do business. Our family just purchased our fourth vehicle from this dealership and continue to be 100% Subaru of Claremont is a wonderful place to do business. Our family just purchased our fourth vehicle from this dealership and continue to be 100% satisfied. The sales and service staff are a grade above and know their Subaru’s! Bobbie & Mark Gilbert Enfield NH More

As a first time car buyer, my experience at Subaru of Claremont was great. The sales associate that assisted me there was Jesse Wright. I had expectations of being pressured hard as soon as I stepped ont Claremont was great. The sales associate that assisted me there was Jesse Wright. I had expectations of being pressured hard as soon as I stepped onto the lot. Jesse was there to greet me, but simply explained the lot layout and didn't follow me or hammer me with questions. After showing full interest in a vehicle Jesse and I sat down. Couldn't have been an easier person to talk to, it was a pretty relaxed, and he was willing to work with my vehicle needs including my trade in. By the end, he offered me more than what I asked for a trade-in value, so I do believe that they are pretty fair about valuing vehicles as they come in. I felt a little pressured toward the end of our meeting, but thats to be expected anywhere I would think. Their goal is to make a sale ASAP, so I can't necessarily blame him for that. Ultimately I did not purchase a vehicle from Claremont only because the exact vehicle I wanted was somewhere else. I honestly preferred Claremont's service over the other dealer, but it really just came down to convenience. Comparing Claremont to the other dealer, Claremont (Jesse) was much more pro-active in keeping the lines of communication open by checking in via email from time to time, without being a nuisance. Bottom Line: Jesse was easy to communicate with and tailored his efforts toward my needs in order to make a sale. My decision not to make a purchase simply came down to convenience, something I can't necessarily blame Claremont for. I'd recommend Jesse as well as Subaru of Claremont for both used and new vehicle purchases. They did great. Thanks More

We just bought a 2013 Outback from this dealership and the process could not have been easier. Jesse worked with us over email (my preference) and we had a deal within a couple hours (2 email exchanges). the process could not have been easier. Jesse worked with us over email (my preference) and we had a deal within a couple hours (2 email exchanges). Then a short phone call to verify everything. We got a great Internet price. There were no surprises when we picked up the car. No hard sell of extra options. We were going to be registering out of state and they were still able to print out all the paperwork we needed for the DMV. Admittedly, they are 10 miles from the state line and probably do it a lot but it's just an example of how easy and pleasant it was to buy a car here. I would have no trouble recommending them to my friends. More