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Lunghamer Buick-GMC Inc.
Waterford, MI
251 Reviews
Lunghamer Buick GMC in Waterford has the perfect vehicle for you, whether you're in the Waterford area, or traveling from Highland, Auburn Hills, or West Bloomfield. Our wide selection of new and used vehicles makes us an excellent choice if you're in the market for a Buick or GMC vehicle at a great price. Interested in leasing a new Buick, GMC vehicle near Highland? Lunghamer Buick GMC is the place to visit. Let our dealership help you get into your next car, truck, or SUV. Discover great specials on Buick, GMC cars, trucks, and SUVs at Lunghamer Buick GMC in Waterford. Stop in to see why customers from the greater Waterford area use us as their trusted Buick, GMC dealer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 251 reviews
June 04, 2012
My vehicle was purchased less than one month ago. The salesperson I dealt with treated my wife and I like we weren't important, and decided he had better things to do. That being said, I was never given salesperson I dealt with treated my wife and I like we weren't important, and decided he had better things to do. That being said, I was never given the option for a Road Hazard package for my tires, and they weren't covered under the warranty (which I understand, they are a wear and tear item). Through no fault of my own, I ran over a 'road hazard' which punctured my tire. After driving to Lunghamer, I was informed that the tire, at just over 1000 miles, was damaged beyond repair, and a brand new tire would have to be purchased. This did not bother me as much as the fact that I would not be offered a discount for the remainding rubber on the tire, since it is essentially brand new. I elected to wait for the service manager to come out of a meeting, while I called other tire shops for additional opinons. After an hour, I was given the option to continue waiting, or have the service manager contact me once they were out of the meeting. I decided to leave, and went the Discount Tire down the street. Once I showed them the tire, they called Michelin and was able to get the replacement tire covered 100%. While they were replacing the tire, I was contact by a service agent (not the service manager) who informed me that neither GM nor Michelin would offer a discount for the 1000 mile old tire that is no longer useful, and I would have to purchase a new tire, valued at around $300. I did not inform the agent that Michelin already decided to reimburst me for the tire, and thanked him for following up with me. The salesperson I initially dealt with after I agreed to buy the car (Noah), was let go before we closed the deal. The next salesperson I dealt with (Lance) was rude, and refused to take the time to go over the paperwork with us. Initially, he was pleasant, and took the time to go over the car with us, inside and out. However, once he realized it was after 6:00, and we did not start the paper work, everything changed. We were no longer treated with patience, and the salesperson tried to rush us through the entire process. This experience makes me regret buying from Lunghamer Buick, and my wife does not want to purchase another GM brand vehicle again. If I can help it, I will not be going back to Lunghamer Buick, and will tell as many people as possible about my bad experiences. More
by mdmoore313
Employees Worked With
Noah & Lance
