Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Service Adviser was correct, honest informed He read back to me what as going to be done based on what I asked for. He kept me informed that a slight delay was going to occur and apologized for He read back to me what as going to be done based on what I asked for. He kept me informed that a slight delay was going to occur and apologized for that. He shared with me a possible area that I could consider. He wasn't 'pushy, and the type of person that I like to do business with when I bring my auto in to be serviced. More

Great service Got right in, service person very nice and friendly. service work done in a timely fashion ,very clean waiting area Great popcorn and the coffee was Got right in, service person very nice and friendly. service work done in a timely fashion ,very clean waiting area Great popcorn and the coffee was good. More

Wonderful and fast! My service coordinator Brett was extremely nice and helpful and made things go seemlessly. The service was also completed in nearly half the time expe My service coordinator Brett was extremely nice and helpful and made things go seemlessly. The service was also completed in nearly half the time expected. More

excellent service! I was helped right away, and notified when everything was done! Service was quick and done great! They did an excellent job and will continue to come I was helped right away, and notified when everything was done! Service was quick and done great! They did an excellent job and will continue to come back. More

Service my 2015Cherokee Nicole my advisor was great. Very Professional. Did not try to get me to do addl work or services I did not request Was under extended warranty and w Nicole my advisor was great. Very Professional. Did not try to get me to do addl work or services I did not request Was under extended warranty and when car was ready I got a text which was great and I could pay the deductible right then. More

Transmission concern Worked with David. Spent time to fully understand our issue. He kept me informed, found a solution and provided me with feedback. Great to work with Worked with David. Spent time to fully understand our issue. He kept me informed, found a solution and provided me with feedback. Great to work with! More

Luther always treats me right! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! I have been coming in Luther for quite a few years. They have always treated me with respect, and I love the service with excellent service! More

It’s was fast and satisfying Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received Because my experience there was a great one and I was token care of in a timely manner. I was happy with the service I received More

2013 Jeep Patriot My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end My daughter Brought in her 2013 Jeep Patriot on Saturday, November 3, 2018 for an oil change and to find out what is causing the noise in the rear end of the vehicle. We have brought the vehicle asking about the noise before but have been told nothing was found. This noise has been going on for many months. On November 3 was told it is the sway bar. We have bumper to bumper warranty. They said they would check the warranty and get back to my daughter within a few days. When she didn’t hear back by the middle of the week she called and left a message for the advisor. When he didn’t call her back by the end of the week she called service and explained what had transpired and an appointment was set up for her and she was told they would check with the warranty person. She said she has a copy of the extended warranty and sway bars and everything relating to sway bars are covered under the warranty. She was told they would still have to check. It is Wednesday and no one has gotten back to her. It’s been 1 1/2 weeks since she first brought in the car and was told it is the sway bar. Her appointment is for tomorrow evening. She is bringing it in with the copy of her warranty. i understand the service department is busy, but we have 4 cars serviced through Luther, three of the four vehicles were purchased at Luther. The advisor never have trouble verifying something is covered under the warranty, all of a sudden it’s a big deal to verify coverage even though when they bring up the vehicle they see it has the warranty. This lack of communication on the part of the advisor causes nothing but a lot of unnecessary time and stress. My daughter may be young but she isn’t a push over she is a licensed attorney. More

Great! Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quic Even though they were busy, which is a testament to their great work, I never felt rushed or unimportant. Michael got me in for my oil change and quickly informed me if the added services I needed and my options. More