Luther Brookdale Honda

Great, Alley helped me out! My vehicle wasn’t serviced right the first time and Alley took the time to make my second visit very successful! right the first time and Alley took the time to make my second visit very successful! More

Great service and friendly staff. The visit took less time than we thought it would and they tried to make mirror work but wasn’t able to. Thank for trying. time than we thought it would and they tried to make mirror work but wasn’t able to. Thank for trying. More

I brought my car in for a tire issue. The insurance company used was NSD. My car was at the dealership for days. Requiring a rental car. When I asked about this delay I was told there was a miscommunic company used was NSD. My car was at the dealership for days. Requiring a rental car. When I asked about this delay I was told there was a miscommunication. Then the subject was dismissed without any details of the miscommunication. I was asked by the woman walking me out to my car to give this experience a 5 star rating or to talk to the service manager. This is coercion and inappropriate. It was not brought to my attention that the cold cranking amps on my battery is bad. When there are issues and full disclosure is not provided this feels dishonest and is not in integrity. A show of complete honesty and integrity would have been given a 5 star rating with this experience because I hold these qualities in high regard even if there are miscommunications and a difficult insurance company that is being dealt with by the service people. I do believe the insurance company was being difficult but this does not dismiss the lack of full disclosure to me and thus the lack of honesty and integrity. All of this being said, I have been going to this dealership for years and this is the first poor rating I have given. More

As expected, why we keep coming back to purchase the CRV. We liKe the features and feel we got a good price. All took care of us. We liKe the features and feel we got a good price. All took care of us. More

Ally was wonderful getting our service on the damaged side panel which appeared to be defective. The service was quick and I could get my car in early in the morning. side panel which appeared to be defective. The service was quick and I could get my car in early in the morning. More

Great service as always at Brookdale Honda. Justin was very friendly and helpful, and my car was repaired quickly. The complimentary car wash is always appreciated too! very friendly and helpful, and my car was repaired quickly. The complimentary car wash is always appreciated too! More

There are a couple of concerns that I have about Brookdale service. I'm very disappointed in the last couple of years of service. I felt I was lied to about a (or 2) services that were performed Brookdale service. I'm very disappointed in the last couple of years of service. I felt I was lied to about a (or 2) services that were performed. From a particular manager who I rated below missed a service that I asked him to look up. I always try to go with recommendations that Honda provides. I rarely take my vehicle to anyone else unless its some minor repairs. I was charged for a "computer upgrade" that another Honda told me didn't exist with the code that my vehicle was reading. Also, I was told to replace a part that was already replaced by a different repair shop. I contacted that repair shop and even they called Brookdale Honda a liar. I felt that Honda was attempting to just charge me for labor that wasn't needed. My 2nd to last visit I inquired about servcies that needed to be done and I wanted to get one done that day. The servicer manager told me there wasn't one. I thought there was something that needed to be done about a hose. He said I was good. I was also advised by Honda Brookdale that I had a small engine leak. When I mentioned it to them they stated that they never told me that. Tbh, there are too many inconsistencies with Honda. I stopped going to Hopkins Honda due to a particular situation and now I'm having a hard time with Brookdale. I have my reasons why I don't want to go to Richfield. More

Great experience today with John jelle . He is very Great experience today with John jelle . He is very friendly, professional, and knowledgeable anyway thanks John...you did a great job, and it was Great experience today with John jelle . He is very friendly, professional, and knowledgeable anyway thanks John...you did a great job, and it was really useful More

I purchased accord from Chad 3 years ago. He provided excellent services at that time. So I decided to go back to him for my 2nd purchase. Quick and smooth transaction excellent services at that time. So I decided to go back to him for my 2nd purchase. Quick and smooth transaction More

I enjoy every aspect of owning my Honda, and that's all thanks to the amazingly direct service Luther Brookdale provides. From choosing & purchasing my vehicle with the help of Alex V. (Who I see has been thanks to the amazingly direct service Luther Brookdale provides. From choosing & purchasing my vehicle with the help of Alex V. (Who I see has been promoted to Management - Congrats!) two years ago, I couldn't be happier! My Civic is a sound investment, and I feel confident in the dealerships care of me my future. Scheduling and completion of routine maintenance with the help of Ally B, Charlie C, and all of their professional team has been a breeze. When it's time to upgrade, Luther Brookdale will definitely be keeping my business. More