Luther Brookdale Honda

Excellent customer service, thanks for price matching the labor and taking precautions for covid 19. This was the third repair for the same issue and the first service after the 36k mile warranty had expired labor and taking precautions for covid 19. This was the third repair for the same issue and the first service after the 36k mile warranty had expired, so thanks John for getting this service covered by Honda. Hopefully it's the last time we have to bring our van in for this emissions system issue. More

We worked with Ryan Giles. He did an excellent job and provided outstanding service. We will definitely come back to Brookdale Luther Honda for our future car needs. provided outstanding service. We will definitely come back to Brookdale Luther Honda for our future car needs. More

I have been a customer for two new pilots. I was disappointed when The service guy tried to charge me for looking Into a warranty issue which was not fixed. Passenger rear seat rattles - known probl disappointed when The service guy tried to charge me for looking Into a warranty issue which was not fixed. Passenger rear seat rattles - known problem. You can google it. More

Great service and professionalism! I bought a used CRV from Ryan, and he was very helpful! Definitely recommend. They are WAY better than Rapids Honda! from Ryan, and he was very helpful! Definitely recommend. They are WAY better than Rapids Honda! More

Everything was handled promptly and politely! However I went in for a emissions system problem. Our van worked well for a few weeks and the light is back on again. I'll have to bring it back again to get t went in for a emissions system problem. Our van worked well for a few weeks and the light is back on again. I'll have to bring it back again to get the same problem solved, which is unfortunate. More

They were friendly and service was done very fast. Got my car back in one day. My air conditioning was 4 days past the end of the warranty but Honda North America said they would cover it anyway. car back in one day. My air conditioning was 4 days past the end of the warranty but Honda North America said they would cover it anyway. More

It was great to deal with Tom Roycraft. From pricing to details of Vehicle specs, he was knowledgeable and helpful. Finance manager Dave Mix was very efficient. Overall good experience.Thanks. details of Vehicle specs, he was knowledgeable and helpful. Finance manager Dave Mix was very efficient. Overall good experience.Thanks. More

Dave was extremely pushy and rude about not wanting to finance, get an extended warranty, or gap coverage through their dealer. My credit union offered all of these services for less money and better cust finance, get an extended warranty, or gap coverage through their dealer. My credit union offered all of these services for less money and better customer service because I know them! Matt was just okay with the sales side. You could tell that the higher ups were making all of the decisions in terms of giving me a low ball offer on my trade. They also wouldn’t allow a personal check when the funds would’ve been in my account the next day when they check would be cashed anyhow. Literally every other dealer allows this. I would not buy another car from this dealership. Only reason I bought this vehicle was because of the vehicle itself. My wife bought a different vehicle from another Luther dealership and got a free oil change and a service appointment. However this vehicle was twice the price and they wouldn’t even offer a free oil change... seriously what a way to get a customer to come back! More

A decent dealership that was fairly easy to work with. Though, the downfall of this dealership is their service center. The day after purchasing the vehicle I noticed the ac wasnt working properly, even t Though, the downfall of this dealership is their service center. The day after purchasing the vehicle I noticed the ac wasnt working properly, even though it was certified pre-owned vehicle. I took it in 5 days after purchase, and it has been their ever since. More

Sarah is the best! I have now gotten 2 cars from her and have had great experiences both times. She is very knowledgeable and makes the whole process extremely non-intimidating and enjoyable. have had great experiences both times. She is very knowledgeable and makes the whole process extremely non-intimidating and enjoyable. More