Luther Brookdale Honda

Took way too much time st every step Took the fifteen minutes to check me in for my appointment. A simple oil change and tire rotation on a vehicle with less than 7500 miles took almost t Took the fifteen minutes to check me in for my appointment. A simple oil change and tire rotation on a vehicle with less than 7500 miles took almost two hours. With an appointment. More

Smooth and professional I made an appointment with Sarah because she handled my last trade in. I like her professionalizm and her “personal touch” to the afternoon. She was i I made an appointment with Sarah because she handled my last trade in. I like her professionalizm and her “personal touch” to the afternoon. She was interested in “my story” and I was interested in “her story”. It was as if a was working with a friend. More

Expediate friendly Seen immediately, gave me estimated time of service. Explained results of service. Agreed with my needs. Showed me estimated cost Appreciated Seen immediately, gave me estimated time of service. Explained results of service. Agreed with my needs. Showed me estimated cost Appreciated the text when done More

Oil/ filter change, tire rotation. Job was done quickly and a nice service report afterward. Car wash was a nice touch. The service coupons sent on-line are a real plus! Job was done quickly and a nice service report afterward. Car wash was a nice touch. The service coupons sent on-line are a real plus! More

Love our new car So glad we leased our new Honda Civic Hatchback—it’s our third Honda Civic over the years. Great car and excellent service at Luther Brookdale. So glad we leased our new Honda Civic Hatchback—it’s our third Honda Civic over the years. Great car and excellent service at Luther Brookdale. More

Issues after multiple repairs When my front brakes and rotors were resurfaced/replaced, a part was not tighten correctly that led to additional repairs required. I was told the add When my front brakes and rotors were resurfaced/replaced, a part was not tighten correctly that led to additional repairs required. I was told the additional repairs were not a result of the loose part. When the rear rotors and brake pads were to be resurfaced/replaced, I double checked to ensure everything would be done correctly before agreeing to service. Eight months after the rear rotors were resurfaced, the rotors are now rusty. I find it hard to believe the subsequent required repairs related to the exact prior jobs are just coincidences. In addition, agreed upon service was not completed. More

Great Service!! We had a very pleasant experience at Brookdale Honda !! Waiting area had refreshments like coffee, muffin, cookies. The service guy was polite . Great We had a very pleasant experience at Brookdale Honda !! Waiting area had refreshments like coffee, muffin, cookies. The service guy was polite . Great costumer Service!! More

Work completed as promised. Shane is very professional and reliable. I always schedule with him because I trust him. He always seeks to provide the best possible service and exp Shane is very professional and reliable. I always schedule with him because I trust him. He always seeks to provide the best possible service and experience. No surprises. More

Bad customer experience I had to stay over 2 hours and 40 minuets but I can certainly explain my overall experience if someone calls My cell. Thank you I had to stay over 2 hours and 40 minuets but I can certainly explain my overall experience if someone calls My cell. Thank you More

Good customet service kept me informed of service progress. Good petsonal friendly customer service. They do a good job of explaining what needs to be done and gives you estimated time work will be completed. A Good petsonal friendly customer service. They do a good job of explaining what needs to be done and gives you estimated time work will be completed. Always like the car wash that is a nice perk. More