Luther Brookdale Honda

THE DEALER YOU DID'NT THINK EXISTED Service is top notch fair and thorough. Reasonably priced for a metro dealer. I can trust what they say and no pressure to do repairs i am not ready f Service is top notch fair and thorough. Reasonably priced for a metro dealer. I can trust what they say and no pressure to do repairs i am not ready for. Sales the same way. They truly try to build a relationship and want to fill your needs above must selling you a car. More

Professional, friendly, and aimed for our satisfaction Both gentlemen did a wonderful job! Mr. Tawfeek was great in helping us decide which car was best for us and expidited the lease. Mr. Snaza was friend Both gentlemen did a wonderful job! Mr. Tawfeek was great in helping us decide which car was best for us and expidited the lease. Mr. Snaza was friendly and patient as we reviewed the paperwork. Wonderful dealership experience! More

Easiest car buying experience I've ever had My search for a car started on-line. Mike is the salesman who responded to my request for a quote from Honda. He was low-key, not pushy, which was v My search for a car started on-line. Mike is the salesman who responded to my request for a quote from Honda. He was low-key, not pushy, which was very important to me. When we sat down to talk he explained the features of the car I had expressed interest in and when I didn't understand something he very graciously went back over the details again. When we were working out a day and time to do the test drive he even offered to come in on his day off. Just knowing that he was willing to do that meant a lot to me. I would work with him anytime that I need a car and would recommend him to anyone else who is looking for a great salesman. More

Excellent...the best! Julia Garbarino could not have been any more helpful. I felt confident with her and trusted her fully. There was no pressure. This is why I went 25 Julia Garbarino could not have been any more helpful. I felt confident with her and trusted her fully. There was no pressure. This is why I went 25 miles away from home to buy ny CRV. I bought my car sight unseen. I really liked how available Julia was by phone, email or text. I felt like I was the only person she needed to help. Thank you so much, Julia! Beth More

Used car sales We could not be happier with our experience with Luther Honda of Brooklyn Center. We bought a used car and both Chad and Greg in the Used car departme We could not be happier with our experience with Luther Honda of Brooklyn Center. We bought a used car and both Chad and Greg in the Used car department were outstanding. I would highly recommend this dealership to anyone interested in buying a new or used car! More

Great service, very accommodating! I brought the car in for brakes assessment and a "clunking" noise from the right, upper driver's side. I worked with Ben, who was efficient, patient a I brought the car in for brakes assessment and a "clunking" noise from the right, upper driver's side. I worked with Ben, who was efficient, patient and accommodating. The "clunking" noise required significant repair initially estimated (along with the brakes/rotors) to be close to 2 grand. Ben worked with my extended wrap warranty people and took care of everything and I was only responsible for the brakes and my warranty deductible. Due to the parts not being readily available and a delay in shipment of parts (outside of Ben's control), he secured a loaner car AT NO COST TO ME for the 6 days my car was in the shop. In addition, he kept me in the loop and the car repairs came in slightly under what my initial quote was (when does that ever happen?)...The gentlemen working the courtesy car area (didn't get his name) was great to work with. Good sense of humor, personable and extremely efficient. Got the car back yesterday and it's driving great! Thanks all! The reason the experience was not a 5-Star experience is the difficulty in getting a hold of anyone in service when calling the dealership. The three times I called/returned calls, I sat in a VRU and/or was VRU re-routed back to reception several times, who had to reroute me back to the service line. The call wait/hold times ranged from 7-23 minutes. The dealership may want to assess having a dedicated rep who answers the service phone, particularly during "peak" times (lunch, early evening/morning hours). More

Problem solved The cover on the center counsel in my 2014 Pilot has a slight rattle. Maurice Johnson ordered a new cover, it was installed free of charge and the ra The cover on the center counsel in my 2014 Pilot has a slight rattle. Maurice Johnson ordered a new cover, it was installed free of charge and the rattle is gone. Thanks More

Great experience Took my 2002 Honda Accord in for the air bag recall. From the moment I pulled in everyone was friendly and professional. I was told it would take an h Took my 2002 Honda Accord in for the air bag recall. From the moment I pulled in everyone was friendly and professional. I was told it would take an hour to an hour and ten minutes.(I had an appt.) I waited in a nice lounge that had an amazing coffee machine, water, and cookies, all complimentary. In 45 minutes my car was done. I couldn't be happier with the service. More

Always happy with Brookdale Honda Our Accord needed a B123 service...lots of work to do! We also put on new tires because we would have needed them within a month anyway. Tyler expla Our Accord needed a B123 service...lots of work to do! We also put on new tires because we would have needed them within a month anyway. Tyler explained everything very well, met our needs in terms of when the car would be ready, etc. He was also very open about price matching, coupons, etc so that I could feel comfortable that I was getting fair pricing. Thank you Tyler. And in the past we've also dealt with Ben Wysocki...very good as well! We have an Accord and a CR-V and we do EVERYTHING at Brookdale Honda because of great experiences like these. Thanks! More

Shane made it right Pretty extensive service visit and technician FORGOT to put rear wiper assembly back in vehicle. Shane drove over to my house and installed it himsel Pretty extensive service visit and technician FORGOT to put rear wiper assembly back in vehicle. Shane drove over to my house and installed it himself. Superb finish to an otherwise goofed moment. More