Luther Brookdale Honda

We first shopped Luther BD Honda on a Saturday afternoon, which I'm sure is the busiest day of the week. Art Platt approached us first and introduced himself. Even though Art was already helping someone else which I'm sure is the busiest day of the week. Art Platt approached us first and introduced himself. Even though Art was already helping someone else, he was very friendly and asked if it was ok to get another salesperson to help us answer any questions we may have. Along comes Will Carr. Right from the start we felt comfortable, almost as if we knew each other. Will was friendly, professional and understanding of our needs. Not once did we feel pushed. After visiting a couple of other dealerships earlier, we made up our mind that evening that this is where we wanted to buy our new Accord. There must be something in the water at Luther BD Honda.Everyone we were in contact with from sales, to finance, to service and the rental desk, was very helpful and friendly. An enjoyable experience, beginning to end. More

I have just bought my second used Honda CR-V from TJ Dorn which will again be scheduled for services via Ben Wysocki. Both are outstanding individuals as far as friendliness, professionalism and integrity go which will again be scheduled for services via Ben Wysocki. Both are outstanding individuals as far as friendliness, professionalism and integrity goes. The fact I went back to this dealership specifically to deal with TJ to trade my older CR-V for a newer one tells its own story. He really is an 'extra mile' type of person and terrific at his job. As for Ben, the guy seems to be the last word in customer service. By way of example, I arrived for a service just as Ben was dialing his boss. I said to Ben, "No problem, take care of your business", to which he said, "You ARE my business" and he hung up immediately. That's Ben. Totally focused on you and your vehicle. When I deal with him I know everything will be just fine. Any deals or promotions you might not know about he automatically includes in your pricing and it's so worth it to have Honda trained technicians do something as simple as an oil and filter change. They do check your vehicle over as a matter of course and can alert you to things that the discount lube shops miss or don't know about. Overall, this dealership wants you to own the vehicle that's right for you (and not the one that gives them the biggest margin) and keep it running the way it should. I wouldn't go anywhere else. Thanks TJ and Ben! More

I really enjoyed working with this dealership and William Carr the salesperson we worked with. The communication and follow-up the William provided was top notch and professional. Carr the salesperson we worked with. The communication and follow-up the William provided was top notch and professional. More

I couldn't of asked for better service - Will was awesome on all levels. He listened, was very knowledgeable and addressed all my questions with empathy and honesty. I would highly recommend Will to awesome on all levels. He listened, was very knowledgeable and addressed all my questions with empathy and honesty. I would highly recommend Will to any friend or family member looking to purchase a vehicle. More

Will was great! We came in at 6pm and left at 9:30pm (30 mins after closing). He was patient, knowledgable, and extremely understanding of our 22 month old losing his mind during the tail end of the process mins after closing). He was patient, knowledgable, and extremely understanding of our 22 month old losing his mind during the tail end of the process. I particularly liked that he didn't push anything on us. I don't need to be sold, but simply informed about things I don't know. Will did an excellent job with that! I'll definately be buying our next vehicle with Will. More

Will was great to work with during our recent purchase of a Honda Fit. He was really outgoing and friendly helping to keep the experience fun. He was not pushy and worked hard to to get us a car that fit our a Honda Fit. He was really outgoing and friendly helping to keep the experience fun. He was not pushy and worked hard to to get us a car that fit our budget. He has continued to be attentive and helpful even after our purchase. I would definitely recommend his services to anyone looking for a car. More

Will was great to work with--very personable and we love our new Accord. Our daughter needed a car in a crunch situation in Houston. Will helped from this end giving advice and a price. He is so professi our new Accord. Our daughter needed a car in a crunch situation in Houston. Will helped from this end giving advice and a price. He is so professional-- that is key More

I came in to look at my third Honda Accord in a row. Will approached and asked if I had any questions. His calm demeanor and willingness to help were immediately noticed. Will was personable, honest a Will approached and asked if I had any questions. His calm demeanor and willingness to help were immediately noticed. Will was personable, honest and did not pressure me at all when I had multiple questions about the new model year. Will and I discussed price only for a short time as he provided a fair price rather quickly. He was open and honest which I appreciated. I did not believe I would actually walk off the lot with a car that day. Will separates himself from other sales people with listening first and then answering the question being asked. He knew the car well and educated me further on the advanced options Honda had to offer. After about 5 minutes I considered him more of an advisor than a sales person. Thank you again Will, Chad More

We took our Pilot in for 2 recalls, an oil change, and to have 1 of our remote keys checked. All the jobs were completed in a timely manner. However, the next morning the other remote key would not start th have 1 of our remote keys checked. All the jobs were completed in a timely manner. However, the next morning the other remote key would not start the car. The theft detterent system thought I was stealing my own car! Because of this we just gave service a 4 for quality* (with explanation) BUT - Zach took excellent care of us. I have mobility issues so he had the truck picked up, fixed the issue, and returned the truck. He immediately took care of the problem and compensated us for our trouble. We were very impressed with the care and attention. Service really went above and beyond and deserves a 10. More

Will and Alex bent over backwards to help us get into our new lease. Will was a straight shooter which we really appreciate. We DO NOT like high pressure and these two were gracious and really tried to und new lease. Will was a straight shooter which we really appreciate. We DO NOT like high pressure and these two were gracious and really tried to understand our needs and budget. I wish all companies would promote this approach. Will also had a great sense of humor, which makes the whole process much more enjoyable. Buy the man an iced caramel macchiato! More