
Luther Cadillac
Vadnais Heights, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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This was the most pleasant experience I ever had in buying a new car. The people at Luther Cadillac made it simple and very pleasant. buying a new car. The people at Luther Cadillac made it simple and very pleasant. More
WOULD NOT RECOMMEND. I purchased a vehicle virtually for Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and there were always excuses. It took 12 days to get the vehicle after I sent them $25K. They ignored all my text. They waited five days after I paid to even send me the paperwork to sign when it could have been done the next day. They didn't have any communication at all or at least that's their excuse why my paperwork wasn't processed. THESE PEOPLE DO NOT CARE ABOUT YOU WHEN THEY GET YOUR MONEY. They pushed and pushed for me to buy an extended warranty because they knowingly shipped me a car with transmission issues. They blamed a relearn but they were lying. They were even too sorry and lazy to do a relearn before even shipping the vehicle because I was over 1300 miles and they thought Id just deal with it. The vehicle came off the truck slamming into different gears. Super jerky and jumpy. They shipped the vehicle with the last owner's registration plates, they did not provide a temporary registration tag, and they left the last owner's personal information in the car. I contacted the salesman Titus and he ignored my messages until I threaten to send the car back. They immediately started blowing my phone up with text messages and calls. Titus tried to accuse me of damaging the transmission when he knew from the start it left the lot like that. He tried to threaten to charge me for the transmission issues. They knew they were wrong so the general manager called one of his buddies and talked him into doing a relearn. THEY DID THIS TO BUY THEMSELVES TIME SO I WOULD BUST THE RETURN DATE. DONT TRUST THESE CROOKS. I took additional time off work for these idiots to come up with a solution. The relearn did not work. They told me to give it a few days to learn my driving characters. I was super careful about everything. The transmission got worse. It started vibrating and shaking the car. It was slamming into gears super hard. I went to a local Cadillac expert ( he had a shop full of Cadillacs to repair ) He told me the dealership was a bunch of crooks and that they knew the car needed a transmission replacement and a torque converter. Instead of replacing this, they tried to take advantage of me and ship it because I lived 1300 miles away. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY. Now I am having to spend extra money out of my pocket for a rental car because they were too lazy to fix the issues themselves so they tried to push it off with the warranty xx. More
I purchased a certified used Cadillac. My salesman was great. He was knowledgeable, took time discussing features and did well to sell me on the vehicle. I negotiated the deal with the used car manager great. He was knowledgeable, took time discussing features and did well to sell me on the vehicle. I negotiated the deal with the used car manager and there was agreement on price as long as I used the dealers financing. I said I would as long as they were competitive with rates that I can receive myself at a bank. I reviewed the rate the next day and found it to be a full 1.0 % higher than what I could do myself. I called the finance manager and asked for a competitive finance rate and he said that if I didnt use dealer financing, the negotiated price would be higher on the vehicle. I disagreed and asked to speak with the used car manager. The used car manager called me back later in the day and said that they were going to adjust the financing rate to 1% lower and that they would honor the negotiated purchase price. In the end, the dealer honored the negotiated price but I felt like they were trying to pull a fast one on me by not giving me a competitive financing rate. I wonder how many other customers fall to this practice. The 1.0% difference in interest rate amounted to over $600 over the life of the loan. This is the only reason that I give 2 out of 5 star rating. I expect more from a quality dealer. More
Alix & Greg, are GREAT people to work with, this is the 6 th car, I, purchased from them, NO ISSUES, NO PROBLEMS, GREAT SERVICE !! Thank you for another GREAT EXPERIENCE. Kelly & Marci Comer th car, I, purchased from them, NO ISSUES, NO PROBLEMS, GREAT SERVICE !! Thank you for another GREAT EXPERIENCE. Kelly & Marci Comer More
Great sales work as always. Immediate response to inquiry and like wise in getting the deal done. Have purchased many cars from cadillac and the experience is always first rate. inquiry and like wise in getting the deal done. Have purchased many cars from cadillac and the experience is always first rate. More
Very warm staff and very pleasant to be in there and that goal day.Will was very nice and pleasant to work with I would recommend that other people to shop there goal day.Will was very nice and pleasant to work with I would recommend that other people to shop there More
Customer service and knowledge of what need to be done, Keeps me updated of what is happening and makes sure I understand what the repair is. Keeps me updated of what is happening and makes sure I understand what the repair is. More
Jeff Hetrick has always been a good communicator as to what needs to be done with your vehicle and how the service is progressing. Thanks Jeff! what needs to be done with your vehicle and how the service is progressing. Thanks Jeff! More
Had my car serviced at this location, a professional team that answers all my questions and gave me excellent service. Thats is the place to go. that answers all my questions and gave me excellent service. Thats is the place to go. More
Very fast and easy process, being I bought a used non-Cadillac car, there was no pressure to change vehicle choice and allowed me time to make sure I could purchase the car I wanted. non-Cadillac car, there was no pressure to change vehicle choice and allowed me time to make sure I could purchase the car I wanted. More