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Luther Cadillac
Vadnais Heights, MN
2,480 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,480 reviews
June 25, 2020
Great service!!! Great service even though I was just buying a used car, found my ideal car there and didn’t spend more time to shop around. Great service even though I was just buying a used car, found my ideal car there and didn’t spend more time to shop around. More
by SERINAORION
Verified Customer
June 25, 2020
A total Cluster**** I am from out of state and had purchased a new Cadillac Escalade via phone, email, and text, agreeing on all terms, and furnished the dealership with I am from out of state and had purchased a new Cadillac Escalade via phone, email, and text, agreeing on all terms, and furnished the dealership with all necessary documents including Driver's License, Insurance Card, Credit Card for down payment to hold the vehicle, (no financing involved) etc so that when I arrived to pick it up I would need only to write a check and leave. All dollar amounts were agreed upon. When I arrived, the dollar amounts on the Sales Contract were different, the sales tax and registration had not been figured as previously agreed upon, and final amount due was different. After working through the discrepancies, which took far longer than I had planned to be there, I departed for my long (1650 mile) drive home. After arriving home, I discovered that I did not have the wheel lock key, good thing I didn't have a flat tire! I called and they FedEx'ed it - to the WRONG address! One week later, they FedEx'ed the papers necessary to register, title, and license the vehicle to the same WRONG address! This time, their ineptitude had dire consequences as the Manufacturer's Certificate of Origin was lost. Replacement takes a very long time and I was fined a late Registration Fee and I had a vehicle that I could not use for more than a month. I asked for compensation and was told to go to xxxx. I am taking this up with Cadillac Customer Service. More
by JBRINGNECK_1999
Employees Worked With
Greg Clark
June 21, 2020
Fair but light on Follow Up Verdict is out on a recommendation... They gave a fair price on the trade... they worked through things over the phone. But, they kept suggesting upgr Verdict is out on a recommendation... They gave a fair price on the trade... they worked through things over the phone. But, they kept suggesting upgrades like dent and ding coverage, 3M film etc, but hen they made it vary hard to learn about these options or provide pricing... The vehicle makes a noise through the drivers window at 75mph, so we will see how they handle that... More
by SAZMO62
June 20, 2020
Great sales team! They made the process so easy and quick! A lot of the paperwork was done ahead of time online which made things very efficient. quick! A lot of the paperwork was done ahead of time online which made things very efficient. More
by soechsner
June 20, 2020
Service was great! I do however have a couple coments. In the past my car was washed before I picked it up which was really nice! This time it was not and they left all the plastic protective sheets on every the past my car was washed before I picked it up which was really nice! This time it was not and they left all the plastic protective sheets on everything. The seat settings got changed and I am having trouble getting them back to my settings. Other then that it was a very positive experience! More
by dave@crescentdesign.net
Employees Worked With
Charlie Youngquist
June 20, 2020
Charlie in servicing and the back room are awesome! The gals who check me out & assist in getting the loaner vehicle are always very friendly and kind. One change I was not happy about was the fact I ca gals who check me out & assist in getting the loaner vehicle are always very friendly and kind. One change I was not happy about was the fact I can no longer write a check for my service work. I have been doing this for years. I do not wish to put that cost on my credit card so when it comes time to pay, I have extra work and time going to my bank for the cash.. More
by gbrownlee
Employees Worked With
Charlie In Servicing. 10 star, Will Isaacson
June 18, 2020
Nicholas and Chad were super helpful! Very friendly people to work with! Chad explained the extended warranty options in a way that made sense and didn’t make me feel dumb for asking many questions abo people to work with! Chad explained the extended warranty options in a way that made sense and didn’t make me feel dumb for asking many questions about it! I am so excited about my Ford Fusion! Thank you Luther Cadillac! More
by EMILY.WILLIAMS627
June 18, 2020
I came in for a front license plate holder and that's what I got, no more no less. The part was in stick, the crew installed it in under an hour and I was in my way. Thanks. what I got, no more no less. The part was in stick, the crew installed it in under an hour and I was in my way. Thanks. More
by ugk612
Employees Worked With
Service dept.
June 18, 2020
Everyone I encountered had a smile on their face. I felt like people enjoyed their jobs. Charlie has been very helpful with both my past and upcoming appointments. Thank you for making your atmosphere comf like people enjoyed their jobs. Charlie has been very helpful with both my past and upcoming appointments. Thank you for making your atmosphere comfortable. More
by janesax1111
Employees Worked With
Charlie
June 17, 2020
I was a little upset that i was told at my last service that i didn’t have enough miles on my car for my complimentary tire rotation but was promised it would be honored at my next service. My partner was that i didn’t have enough miles on my car for my complimentary tire rotation but was promised it would be honored at my next service. My partner was told it was a one shot deal and only happens w my first oil change. It was only $25 and too hot to argue it but a little disappointed More
by michelleee69
Employees Worked With
Service dept
