Luther Cadillac

Rapid response, retrieval, mounting of off brand tire. Tire blowout, several mile drive on rim, vehicle retrieval to dealership concurrent with courtesy car drive to home...tire replacement procured, speci Tire blowout, several mile drive on rim, vehicle retrieval to dealership concurrent with courtesy car drive to home...tire replacement procured, special order from outstate by small business that had changed ownership for third time since original blown tire had been mounted on 2015 Cadillac purchased prior to current owner (dealership)...all within eight calendar days Charlie handled initial calls for help, several, prior to OnStar asking, "is this an emergency?" Multiple persons assisted order out of chaos in return to serviceability of my transportation. More

Great service! Service writer and technician were perfect! Took 2013 ATS in to check and service transmission. They were thorough in analysis and did what was asked. They also noticed a burned out license plat Took 2013 ATS in to check and service transmission. They were thorough in analysis and did what was asked. They also noticed a burned out license plate bulb. Having a brand new Cadillac to drive as a loaner was a special treat as well. More

Excellenct All Around Check in went smooth and was very detailed. Had a loaner waiting and ready to go..Kept me abreast of the status of the repairs during the serve proces Check in went smooth and was very detailed. Had a loaner waiting and ready to go..Kept me abreast of the status of the repairs during the serve process. Check out went smoothly and I was on my way with repairs made. More

Squeaking sound ,oil change, and key fogC Charlie was very helpful in wanting to find the squeaking sound in the rear in of my car and to have oil change, and key fob done. My squeaky sound re Charlie was very helpful in wanting to find the squeaking sound in the rear in of my car and to have oil change, and key fob done. My squeaky sound resolved! I also didn't have to wait .Which would have been about 4 or so hours. Charlie arranged for car service to take me home and pick me up went all the service was done. Which was in a timely manner. Thank you guys More

Standard service appointment - oil change, tire rotation From start to finish the service call was handled professionally and efficiently. Everyone was friendly and helpful. The automatic "vehicle ready" not From start to finish the service call was handled professionally and efficiently. Everyone was friendly and helpful. The automatic "vehicle ready" notification and on line payment option applications are efficient and easy to use. I witnessed Luther employees helping customers -- an elderly woman was in need of assistance in walking to the waiting room - a Luther employee assisted her and made certain she had everything she needed. Nice touch! More

Disappointed I brought my 2018 CTS in for a 2nd time for a noise/squeaking concern. After 2 1/2 hour wait, I was told it was fixed. I drove it out of the service I brought my 2018 CTS in for a 2nd time for a noise/squeaking concern. After 2 1/2 hour wait, I was told it was fixed. I drove it out of the service department and immediately knew that it was not. I demanded that a technician ride with me to hear the problem. He agreed that it is a problem and was not fixed. My issue is, I don't believe they drove it before they tried to find the problem. I was given a loaner. If the service dept can't get the part needed, I was told it could take up to 2 weeks. More

Amazing Customer Service Very Laid back, didn't pressure us for anything. I will definitely return and buy another vehicle from Luther Cadillac. I appreciate everyone who help Very Laid back, didn't pressure us for anything. I will definitely return and buy another vehicle from Luther Cadillac. I appreciate everyone who helped us. More

Your service department stepped up to the plate and resolve a issue I was having with my key fob.... made me a very satisfied customer. resolve a issue I was having with my key fob.... made me a very satisfied customer. More

Very well handled this work We had been waiting about a month for a paert on back order. When it came, note made by GM or Cadillac, but it fit and my yellow warning light doesn't We had been waiting about a month for a paert on back order. When it came, note made by GM or Cadillac, but it fit and my yellow warning light doesn't come on. Hurray! More

Charlie Youngquist and service department did an outstanding job ! This is why you should buy Cadillacs and have them serviced/repaired here. Great friendly service outstanding job ! This is why you should buy Cadillacs and have them serviced/repaired here. Great friendly service More