Luther Cadillac

poor communication and service Filled out a request for car online, was emailed by. a sales man when I called him he acted like. I was bothering. him and told me there was no inform Filled out a request for car online, was emailed by. a sales man when I called him he acted like. I was bothering. him and told me there was no information he could give me on car just. go online and look at it?! I would of stopped communication here if it weren't for the fact I'm a multiple Cadillac. owner and have. a preference for all of them to be the same color red. I called back again the next day even though I felt as if my business wasn't wanted and to get information I need to make my purchase was very hard to get form the "sales person" who had very little interest in giving me information I requested. I eventually made the decision to purchase the vehicle despite the poor service I was told to wire the deposit money they would email the paperwork and ship. the car to me the next day when the paperwork was returned them complete. I sent the money and the paperwork back I asked for a copy of the completed paper work and information on the shipping company which I didn't receive. after a few days I contacted the sales manager and was given a shippers contact info but no insurance info and was told the car wasn't being shipped until mid week now and would be to me by Friday. Friday came and I called again and come to fid out the car still ant even shipped?! I had to call again, none bothered to communicate to me a delay or issue I was now told the car would be delivered Monday. Monday came still no car again no one followed up and I had to call for a fourth time. I finally received the car on Tuesday over a week later then originally promised and when it got o me it was missing the registration and temp tag leaving the car unable to be driven. I have contacted the Sales manger Bryan several times about my issues and have gotten very little response or willingness to correct these issues. I guess the lack of communication and service is acceptable to their dealership or though I would hope Cadillac had higher standards for its customers. More

Excellent! Charlie was great to work with! Very pleasant. The courtesy car was very nice also. All of the work was very good. If we buy another Cadillac we’re ce Charlie was great to work with! Very pleasant. The courtesy car was very nice also. All of the work was very good. If we buy another Cadillac we’re certainly coming to you first. Thank you More

Purcahsed New/Used Jeep I had a great experience at Luther and purchased a used 2017 Jeep with extremely low miles. The staff was helpful and I purchased the car with trade i I had a great experience at Luther and purchased a used 2017 Jeep with extremely low miles. The staff was helpful and I purchased the car with trade in and financing in a short afternoon. More

Great Service The people here were so wonderful. I had my three children with me and the employees were so kind and patient during the entire process. Everyone was The people here were so wonderful. I had my three children with me and the employees were so kind and patient during the entire process. Everyone was very friendly and welcoming. I would definitely recommend. I did feel the detailing on the vehicle was not that great, I did buy used so I understand that it wasn't going to be perfect but It could of used a bit more attention. Other than that this was definitely a great experience and I would go back! More

Great care and great service. I've been in twice in two weeks. Service was wonderful and the friendly help is so appreciated. Love the car washes too. What a lovely touch for my lo I've been in twice in two weeks. Service was wonderful and the friendly help is so appreciated. Love the car washes too. What a lovely touch for my lovely Cadillac. More

Weekend visit Staff was very helpful, very accommodating, and extremely friendly. I felt welcome as soon as I stepped in the door. All aspects of my purchase were c Staff was very helpful, very accommodating, and extremely friendly. I felt welcome as soon as I stepped in the door. All aspects of my purchase were clearly explained to me, I felt well advised throughout the painless process. More

Quick service I always leave satisfied my vehicle was given attention as if I had done it myself only better because I'm not dirty. I have full confidence in the se I always leave satisfied my vehicle was given attention as if I had done it myself only better because I'm not dirty. I have full confidence in the service people at Luther Cadillac. More

Saturday purchase The salesperson seemed knowledgeable and if i had a question that person could not initially answer she quickly obtained the information. Friendly and The salesperson seemed knowledgeable and if i had a question that person could not initially answer she quickly obtained the information. Friendly and easy to communicate with. More

Exceptional friendly service Pleasant experience. Everyone was very helpful and friendly. I am an individual not related to anyone at the dealership or not another dealer. Excelle Pleasant experience. Everyone was very helpful and friendly. I am an individual not related to anyone at the dealership or not another dealer. Excellent service. More

I Always Feel Like a VIP Everyone at this dealership goes out of their way to provide an awesome customer experience. They take good care of me and my car. Customer satisfacti Everyone at this dealership goes out of their way to provide an awesome customer experience. They take good care of me and my car. Customer satisfaction and exceeding customer expectations on a regular basis makes them my favorite dealership. More