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1,558 Reviews of Luther Cadillac - Service Center
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June 26, 2020
The service was top-notch as usual.The staff was friendly, professional and very efficient. I am always glad to have my car serviced at Luther Cadillac. My expectations are always exceeded. friendly, professional and very efficient. I am always glad to have my car serviced at Luther Cadillac. My expectations are always exceeded. More
by ARMSTRONGMED
Verified CustomerEmployees Worked With
Charlie and the shuttle driver. I forgot his name. He was a very kind gentleman
June 26, 2020
Very good. Staff was friendly and courteous. Displayed concern over my comfort and well being during my visit. Periodically checked on me with updates on the se Staff was friendly and courteous. Displayed concern over my comfort and well being during my visit. Periodically checked on me with updates on the service along with seeing how I was doing or if I needed anything during the wait. More
by rcleo8995
Employees Worked With
June 26, 2020
Check Engine Light Just brought my car in to get the service engine light checked and mirrors won't reset after backing up all the way. and the when backing up the break Just brought my car in to get the service engine light checked and mirrors won't reset after backing up all the way. and the when backing up the breaking system will make the car stop for no reason. Before I got there i fixed the engine light problem the gas tank was not tight so the engine light was on the other two problem they said they could not have happen when they tested but it has still happened since I brought home. Service guy checkin was good. More
by Tobad00
Employees Worked With
Service
June 26, 2020
Friendly staff, expert service I have purchased and leased three Cadillacs from this place of business in the past ten years. I have returned each time because of the staff, ease o I have purchased and leased three Cadillacs from this place of business in the past ten years. I have returned each time because of the staff, ease of completing the paperwork and the service center staff and mechanics who have always fixed my car right the first time so that I would have peace of mind when I left the dealership. Charlie and Alix were always helpful when I needed any information. More
by gloriamach66@q.com
June 25, 2020
Wow! Luther Cadillac Service always goes above and beyond to make sure you are taken care of. We recently had our Escalade in for service. Randy and Abe were very helpful with arranging a courtesy beyond to make sure you are taken care of. We recently had our Escalade in for service. Randy and Abe were very helpful with arranging a courtesy loaner, a brand new 2020 Escalade! We were able to use the loaner while our truck was being repaired. Excellent. Thank your for all of your assistance. More
by WELLEA1983
June 25, 2020
Good job of fixing a defective part My only dealings with this department was to repair a defective headlight assembly on a used car that my daughter bought. The service people where pro My only dealings with this department was to repair a defective headlight assembly on a used car that my daughter bought. The service people where professional and made the repair in about half the time that they anticipated. Unfortunately this repair should have been preformed when we informed the sales department of the issue. We had to battle over social media to get the problem solved. The service department was great, but used sales folks where less than expected. More
by danatanchor
Employees Worked With
Service writer
June 25, 2020
Bad phone and computer in main office in mpls The phone system to make an appointment is terrible. I got some guy in Minneapolis who said they’re too busy in Roseville to answer the phone and he c The phone system to make an appointment is terrible. I got some guy in Minneapolis who said they’re too busy in Roseville to answer the phone and he couldn’t do anything because his computer didn’t work I ended up calling my salesman and made the appointment that way. The people in the service department itself are wonderful they explain everything and call you when your car is ready. I have been going to the Roseville store and bought many Cadillacs from them. Your Phones need to be updated so that the computers work. It’s not the guys fault that are in the service department. More
by arehbein
June 20, 2020
Charlie in servicing and the back room are awesome! The gals who check me out & assist in getting the loaner vehicle are always very friendly and kind. One change I was not happy about was the fact I ca gals who check me out & assist in getting the loaner vehicle are always very friendly and kind. One change I was not happy about was the fact I can no longer write a check for my service work. I have been doing this for years. I do not wish to put that cost on my credit card so when it comes time to pay, I have extra work and time going to my bank for the cash.. More
by gbrownlee
Employees Worked With
Charlie In Servicing. 10 star, Will Isaacson
June 20, 2020
Service was great! I do however have a couple coments. In the past my car was washed before I picked it up which was really nice! This time it was not and they left all the plastic protective sheets on every the past my car was washed before I picked it up which was really nice! This time it was not and they left all the plastic protective sheets on everything. The seat settings got changed and I am having trouble getting them back to my settings. Other then that it was a very positive experience! More
by dave@crescentdesign.net
Employees Worked With
Charlie Youngquist
