Luther Cadillac - Service Center

First service visit I went in for an oil change and to get mud flaps installed. Randy was very efficient checking me in and said he had a tech waiting for my car. Was in I went in for an oil change and to get mud flaps installed. Randy was very efficient checking me in and said he had a tech waiting for my car. Was in and out of there in about an hour. Very pleased More

frustrated over missing sun glasses following car service Service excellent, but missing my prescription sun glasses that were definitely placed in glove compartment prior to service done. Will need reimburse Service excellent, but missing my prescription sun glasses that were definitely placed in glove compartment prior to service done. Will need reimbursement for the glasses. More

Fast and professional oil change. The technicians were very knowledgeable and friendly. The work was done in a timely manner. Very clean and accommodating waiting area. I was very s The technicians were very knowledgeable and friendly. The work was done in a timely manner. Very clean and accommodating waiting area. I was very satisfied. More

Totally awesome and great service I am very grateful to have good service and top of the line work performed on my car. The service team was awesome! I appreciate having a loaner to dr I am very grateful to have good service and top of the line work performed on my car. The service team was awesome! I appreciate having a loaner to drive while my car was being checked and I've kind of chosen my next vehicle from the loaner ..next in line XT6Thanks for all you've done to keep me rolling More

Great service nice customer lounge friendly helpful people. Highly recommend. Knowledge service people What more can I say. I have always had my Cadillac servic nice customer lounge friendly helpful people. Highly recommend. Knowledge service people What more can I say. I have always had my Cadillac serviced here since 2004 More

great experience, as always. Scheduler was able to get my vehicle in first thing next morning as I was concerned I'd end up stranded somewhere. Everyone was super nice, quick and Scheduler was able to get my vehicle in first thing next morning as I was concerned I'd end up stranded somewhere. Everyone was super nice, quick and efficient and helped me be able to get to work on time and the issue is fixed. Thank you for everything! More

Car service I brought the car back to have an ordered part installed and everyone I worked with was great. Unfortunately this is a really poor design of the place I brought the car back to have an ordered part installed and everyone I worked with was great. Unfortunately this is a really poor design of the placement of this module and this is the second one I have had to replace at a high expense and has made me doubt that I will buy this brand of car again and I have two of them now. More

Oil Change Service was very good. I was in & out within an hour. Not sure if the interior is supposed to be cleaned or car washed with the service but neither wa Service was very good. I was in & out within an hour. Not sure if the interior is supposed to be cleaned or car washed with the service but neither was done. There was no WOW factor or anything that would distinguish the dealership from any other dealership or service center. More

Fixed it all Thank you for fixing the transmission issues I was having with my SRX, Charlie took great care of me and kept me updated throughout the entire proces Thank you for fixing the transmission issues I was having with my SRX, Charlie took great care of me and kept me updated throughout the entire process. The only suggestion for improvement was that my car could have been washed when I picked it up. Just a suggestion for the future. Thank you. More

Really friendly, helpful service (as always) Charlie and the entire team in the service dept are always incredibly helpful. Answering questions candidly related to my vehicle performance and dif Charlie and the entire team in the service dept are always incredibly helpful. Answering questions candidly related to my vehicle performance and differences in old vs. newer models. As well as just being courteous and helpful -- unloading all the football/hockey and work stuff out of my Escalade and into the loaner - and visa versa upon my return. More