Luther Cadillac - Service Center

Maintenance I like the call reminder. It came right after the gym on line reminder so I couldn’t put it off till later and maybe forget! I like the call reminder. It came right after the gym on line reminder so I couldn’t put it off till later and maybe forget! More

CT6 issues Still need to get the issues resolved, have another issue now as well that will need attention. Courteous and professional environment, happy with how Still need to get the issues resolved, have another issue now as well that will need attention. Courteous and professional environment, happy with how I'm treated. Only issue is I'm 150mi away so it's not easy or convenient for me to get there as often. But happy with how I've been treated. More

Smooth as silk Had a recall issue with brakes and Luther Cadillac processed recall within a half an hour. I have always had great service from Luther Cadillac Had a recall issue with brakes and Luther Cadillac processed recall within a half an hour. I have always had great service from Luther Cadillac More

Oil change tire rotation Everyone was friendly and professional, The work was done in a timely manner . They washed my vehicle and wiped it down . I would come back to this Everyone was friendly and professional, The work was done in a timely manner . They washed my vehicle and wiped it down . I would come back to this dealership again for any service work . More

Very congenial place to wait for service. Once again at Luther Cadillac, my experience was a good one. Charlie, our service person, greeted us with a smile and explained what would need to be Once again at Luther Cadillac, my experience was a good one. Charlie, our service person, greeted us with a smile and explained what would need to be done with the key fob. The nicest thing is that we weren't pressured into having more done to our car than we came to do. We waited in the waiting area complete with a wonderful coffee machine and snacks. It's good to know we can depend on them. More

Oil change Great service and friendly people. Prompt response from phone call to appointment. Work was completed in a timely manner since I waited for my vehicle Great service and friendly people. Prompt response from phone call to appointment. Work was completed in a timely manner since I waited for my vehicle. More

Fast and professional I enjoy the fast service and not returning for work done incomplete. The service is good and courteous. I like the waiting area very comfortable. I enjoy the fast service and not returning for work done incomplete. The service is good and courteous. I like the waiting area very comfortable. More

Helpful and accommodating. Had a transmission problem (a shuttering while shifting into 3rd and 4th). Set up an appointment for Friday at 8:15 am, brought car in with a quick ch Had a transmission problem (a shuttering while shifting into 3rd and 4th). Set up an appointment for Friday at 8:15 am, brought car in with a quick check in with Charlie Youngquist (assistant service manager). Was offered a shuttle ride where I needed to go, but already had someone coming, but nice service anyway. Had to get ahold of Charlie later in the day (text) and ask for an update, he got back to me quickly and told me the transmission specialist was busy and could not get to it that day, and it being Friday labor day weekend I would not get it looked at until Tuesday. I asked for a loaner car for the weekend which he answered back if I came in tomorrow in the a.m. and talked to Abe (I did not catch his last name) another service manager he could help me out. They gave me a very nice 2019 Cadillac XT4 for the weekend, that being said Tuesday came and I was at work got a text around 11:30am and let me know what they were going to do about my car and by 2pm my car was serviced and ready to be picked up. The service people that were in contact with me were very helpful and accommodating throughout the whole process. More

Recalls We are pleased with the dealership for monitoring our recalls and all software upgrades that are necessary for our XT4. We are promptly notified and We are pleased with the dealership for monitoring our recalls and all software upgrades that are necessary for our XT4. We are promptly notified and work is scheduled on a mutually convenient basis. Thanks More