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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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August 02, 2019

Great service! Very helpful tech and informative inspection. Fixed all problems. Fast friendly service. Would highly recommend. Learned a lot about my vehicle. Can’t More

by gregfurzland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy service manager. Brad service tech.
Aug 02, 2019 -

Luther Cadillac responded

Thank you for your kind words about our dealership! We are pleased that you had a great experience and look forward to serving you again in the future.

August 01, 2019

recall, tires & oil change I have always received excellent and very friendly service no matter who I talked with. Nice to be greeted by someone as friendly and accommodating a More

by MARYSHELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist and a very efficient and friendly young lady at the service counter.
Aug 02, 2019 -

Luther Cadillac responded

Thank you for the kind review! We are glad you had a great experience with Charlie and our dealership. Stop by and see us again soon!

July 31, 2019

Fixing rattles I had 2 buzzing rattles in the speakers in my brand new CTS. Their shop foreman was able to find the cause of both very quickly and fix them. More

by cbarry3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe, Charlie Youngquist, Alix Moise, Jeff-shop foreman
Jul 31, 2019 -

Luther Cadillac responded

Thank you for the kind words! We are pleased that you had a great experience and look forward to serving you again in the future.

July 31, 2019

GM Warranty work for 2019 XTS If your going to have a recall be ready to take care of it. Took over 3 weeks. I never write bad reviews but this had to be written. More

by TANDERSON14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Clark
Jul 31, 2019 -

Luther Cadillac responded

Thank you for the feedback on your experience with Luther Cadillac. We sincerely apologize for the level of service you received. We realize we are not perfect and feedback like you have provided is one of the only ways we can improve and prevent this from happening in the future.

July 27, 2019

Cue repair visit Yesterday was the best experience I’ve had at a dealership. The service rep was VERY helpful and did a great job at keeping me informed More

by MT9217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
Jul 31, 2019 -

Luther Cadillac responded

Thank you for the kind review! It is our pleasure to keep your vehicle in tip-top shape.

July 27, 2019

Service Visit Excellent service. Very courteous, friendly and quick. Good to see Charlie again, a long time great service representative. Thanks again to Alix fo More

by panterrm80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alix, Charlie
Jul 31, 2019 -

Luther Cadillac responded

Thanks for the positive review. Giving you a positive experience is what we shoot for every time. We look forward to seeing you again!

July 26, 2019

Excellent customer service Excellent overall service done in a timely manner as promised. Will return here whenever service is needed in the future. Abe did an excellent job exp More

by MGDQSUB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe service writer
Jul 31, 2019 -

Luther Cadillac responded

Thanks for stopping by! It is our pleasure to serve you. Let us know how we can help in the future.

July 18, 2019

Charlie is awesome Very Clean and neat!!! Phone system sometimes is difficult and some what confusing..... Glad when you have Esclades for use in the rental pool.. Tha More

by thorbecken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist, Alix Moline
Jul 18, 2019 -

Luther Cadillac responded

Thank you so much for doing business with us! We truly appreciate you.

July 16, 2019

Transmission Work Had transmission work was completed on CTS AWD. Shifting isn’t very smooth at low RPM. Loose , not very tight when it shifts, especially for a Cad. More

by MPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jul 17, 2019 -

Luther Cadillac responded

We sincerely apologize for the inconvenience regarding your CTS. Please reach out with any questions or concerns you may have about the vehicle. We appreciate your review and will use your feedback to improve our services going forward!

July 13, 2019

Detail vehicle When I purchased the vehicle, it was to be detailed and repair windshield chip. It was not done up to my expectations, so Randy the service manager h More

by RDCARCIOFINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy, service manager
Jul 15, 2019 -

Luther Cadillac responded

Thank you so much for doing business with us! We truly appreciate you.

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