Luther Chrysler Jeep Dodge RAM

Deceptive sales tactics and misrepresentation of the condition of their vehicles. Lies, lies, lies. The very same day I bought a 2015 Chevy Trax from them the check engine light came. The salesman Den condition of their vehicles. Lies, lies, lies. The very same day I bought a 2015 Chevy Trax from them the check engine light came. The salesman Dennis Goodlin repeatedly refused to address the issue and continually said "don't worry about it, you can drive it forever with the check engine light on." as if it was no big deal that the check engine light was on. Then he tried to explain it away saying "oh, you just don't have the gas cap on right". I had to file multiple complaints before the matter was addressed, at which time, Dennis Goodlin had the nerve to say he didn't appreciate me filing complaints and that he didn't want any bad press. Seriously? You screw over customers and expect not to get bad press. The Service Dept said they had no idea why the check engine light was on and towed it to Lacue's in Patton and got the runaround from them too. I finally had to take it to a Chevy dealership to get answers. There were pinholes in the catalytic converter. Luther knew this and just didn't want to fix it and make good on it. After 6 months of fighting and filing multiple complaints, they finally replaced the catalytic converter. In the meantime, I drove it to the grocery store and it shutoff every time I tried to start it to go home. Had to have it towed to Luther only to find out there was a electrical problem. This incident occured after only having it a few weeks and was two days before Christmas 2023, and they refused to give me a loaner vehicle until it was fixed, which took almost 2 weeks. This was when I pressed one of the managers about where they got the piece of xxxx car they sold me and he turned out to be the only semi-truthful person there. He told me they got it at an auction because it had mechanical problems and claimed they put $2,000 into fixing it. It obviously was NOT fixed! Now after having it only two years with continued problems and the check engine light continually coming on, it blew up. So now I have a car payment and no car! No vehicle should have continued problems and blowup two years into a payment plan. They don't care about screwing over customers. They don't care about customer service. It's all about using deceptive practices to make a sale and then them basically saying screw you now that I got your money and my sales commission. DON'T EVER BUY ANYTHING FROM THESE BOTTOM FEEDERS! More

Buyer beware, After finance approval at a payment around $620 +/- I was assured I could sell my Tacoma and take the F150 home within 20 minutes the only thing left was the paperwork with no condit around $620 +/- I was assured I could sell my Tacoma and take the F150 home within 20 minutes the only thing left was the paperwork with no conditions.. After I sold my truck to a private buyer at the dealership they came in with several conditions including having to buy a $3,130 "Bumper to bumper" extended warranty or I could not have the truck. I was 50 miles from home and Traci the manger flat out told me I could not take the truck unless I signed for the "bumper to bumper" warranty, as it was manditory for bank approval, which had already been approved without. Also turns out that the warranty was only engine and powertrain NOT bumper to bumper, and it raised my payment by over $60 a month. I finally got Traci to have the warranty canceled after several go arounds with BBB complaints, and then she even delayed the cancellation by over a week and only because I called in for conformation in writing that she had, had it canceled. Only then did she send the form for the warranty company to cancel the fake bumper to bumper warranty. I stated on the form that the reason I was cancelling is because I never wanted it and was falsly told my loan wouldn't be approved without it and I was lied to as to the bumper to bumper status when it was only engine and drivetrain. (By the way I called my finance company Chrysler Credit and they informed me that there was never a stipulation for my approval that required me to purchase the extended warranty, and I immediately filed a complaint with them about being forced to purchase the warranty against my will, and the fact that the manager lied as to the type of warranty it was.) When confronted about the false bumper to bumper, Staci calmly stated after looking up my vehicles info "Oh your truck has too many miles for the bumper to bumper so it only covers the engine and drive train," like it was no big deal that she lied to me. You will see in another complaint here where she pulled the same switcheroor on another poor consumer to fall into the false warranty trap. Forget having this dealership attend to any issues concerning service after you leave. Ain't never gonna happen. All you will get if they even bother to call you back is the run around. Worst buying experience of my 70 years on this planet ever! Hope anyone reading this heeds my warning. You will regret it if you don't. ONLY RATED ONE START DUE TO THE FACT THAT I COULDN'T RATE ZERO OR MINUS -10 More

We worked with dennis and even though we walked away from the deal, this man was amazing and helpful. I would totally recommend!!! Even disappointed with the no sale still the best sales man!! So happy here. the deal, this man was amazing and helpful. I would totally recommend!!! Even disappointed with the no sale still the best sales man!! So happy here. More