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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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July 05, 2021

As always very friendly help and knowledgeable about my needs. Nice to get a car wash as well. Waiting area is very user friendly and has everything you need More

by ruthgmc71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Amsbaugh
Jul 08, 2021 -

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 03, 2021

They missed a leak in between my drive shaft and rear differential. More

by douglashess24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whoever did the multi point inspection
Jul 07, 2021 -

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2021

AS ALWAYS, A VERY COMFORTABLE EXPERIENCE. EVERYBODY IS FRIENDLY AND VERY HELPFUL. A GREAT PLACE TO DO BUSINESS !!!! More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANDREW !!!!!!! HE IS SUPER GREAT !!!!!!!
Jul 08, 2021 -

Luther Family Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2021

We were traveling through the area and had the engine go into fail safe mode. The staff got us right in and replace an injector and another bad connector getting us back on the road the same day. Awesome se More

by Bill N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Jul 08, 2021 -

Luther Family Buick GMC responded

Bill, thank you for your kind words about the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2021

It was no guarantee get service on July/1 but it will happen get service right a way after dropping my suv and fastest done in hour. It’s awesome!! More

by Musketeers2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Luther Family Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Luther Family Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jul 08, 2021 -

Musketeers2015 responded

Much appreciate it customer care.

July 02, 2021

Very professional and helpful there appointment we're right on time in and out . More

by rlove3401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2021

Great people work here, very helpful. Robin and his team worked very hard to have the rating that was given. Robin is a great asset to your company. More

by dkhaaland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Luther Family Buick GMC responded

Reviews like yours are truly a breath of fresh air! Robin is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2021

Always professional, friendly and timely. They explain everything in detail and you know what is wrong and what the cost will be.? We would recommend them to anyone. More

by Juliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Jul 08, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 01, 2021

Issues weren’t diagnosed and dealership lost my keys, later found them in the garbage. Offered free wash, yet vehicle was still dirty upon pickup. Took 45 minutes to pay and pickup vehicle, thankfully More

by NotHappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jul 06, 2021 -

Luther Family Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 30, 2021

The guys in the service department always do there best to accommodate us as we live 2 hours away. More

by khaubris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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