Luther Family Ford - Service Center

I was in to have a recall service done on my F150. The staff was friendly and efficient. They started working on it right on time and were done faster than I expected. staff was friendly and efficient. They started working on it right on time and were done faster than I expected. More

They got my vehicle in and they got the work permormed as I asked for. Car was done by the time I needed it by. I asked for. Car was done by the time I needed it by. More

The service center has always been good to me. The reason for 3 stars is because the time line that they usually tell me is not correct. I have had different vehicles in their service center for different is for 3 stars is because the time line that they usually tell me is not correct. I have had different vehicles in their service center for different issues and both were done later than the ETA given to me. More

did appointment over the phone, they did not tell me they had no shuttle service until i arrived had to close my business to have my mechanic come pick me up. upon arriving to my shop i just noticed a panel had no shuttle service until i arrived had to close my business to have my mechanic come pick me up. upon arriving to my shop i just noticed a panel on the floor just laying there it must be a cover panel for under the dash area,not pro grade. also the flavor or morale among the shop personnel seems either overworked to the point of not caring for the customer as they should, a courteous smile or a look in the eye would be very nice.I think some leadership is needed on bedside manor. More

Thank you Brian for turning my truck repair around so quickly. Loyalty with my entire service record with Luther has its rewards when my truck broke down. Thank you for delivering my repaired truck to quickly. Loyalty with my entire service record with Luther has its rewards when my truck broke down. Thank you for delivering my repaired truck to my home. Thanks again. More

Luther provided fast friendly service when I took my truck in for a line-x bed liner and tonneau cover installation. However I wish they would have also taken care of my recall like I asked the sales pe truck in for a line-x bed liner and tonneau cover installation. However I wish they would have also taken care of my recall like I asked the sales person about. More

It was easy to schedule my appointment on line. I got there a little early and was able to get in right away. The work was done quickly and I was back on the road. there a little early and was able to get in right away. The work was done quickly and I was back on the road. More

I had a nice experience with the service dept. A complimentary car wash or something would have been nice after spending that much for the repair. complimentary car wash or something would have been nice after spending that much for the repair. More

Had my Ford F150 in for maintenance. I worked with Brian Bendickson. He was very friendly and explained everything they found that need repair and the cost. He also kept me up to date on how long it would t Bendickson. He was very friendly and explained everything they found that need repair and the cost. He also kept me up to date on how long it would take and made sure I had a ride lined up if need. Brian made the experience very pleasant. More

I brought my Explorer in to have a recall replacement. Staff was unbelievably courteous. Lobby was clean and repairs were completed on time. They let me know of any concerns, but didn’t pressure me int Staff was unbelievably courteous. Lobby was clean and repairs were completed on time. They let me know of any concerns, but didn’t pressure me into an on the spot repair. More