Luther Family Ford - Service Center

All aspects of the service department are very professional yet friendly and make you feel they are really glad you came in . .and very fast professional yet friendly and make you feel they are really glad you came in . .and very fast More

I brought my vehicle in with no appointment. They were able to get it in right away and they finished it within 30 minutes. The quick Lane text did an excellent job and I would recommend them for service able to get it in right away and they finished it within 30 minutes. The quick Lane text did an excellent job and I would recommend them for service More

It had been a few years since I last brought a vehicle here, but I brought one in for a recall. Brian B still recognized me and got my recall rolling quickly. here, but I brought one in for a recall. Brian B still recognized me and got my recall rolling quickly. More

I was very pleased with the promptness, the curtesy, and friendliness of the employees that not only took care of my vehicle but the ones beside me. I had a warranty service done and was able to sit in my v friendliness of the employees that not only took care of my vehicle but the ones beside me. I had a warranty service done and was able to sit in my vehicle with my 2 dogs. The guys all looked over and talked as they walked by doing there work. More

I went in with a battery I thought was weak and wanted to make sure it would last the cold winter. They tested the battery and it warranted a new one. The replaced it and sent me on my way. I called in about make sure it would last the cold winter. They tested the battery and it warranted a new one. The replaced it and sent me on my way. I called in about 3pm and drove over, pulled in and had the repair done. More

Everyone I came in contact with was professional and friendly. Any questions I had were readily answered. The time estimated to complete the job was pretty much on target. friendly. Any questions I had were readily answered. The time estimated to complete the job was pretty much on target. More

We have always been very well taken care of. We appreciate that they give a military discount for both parts and labor every time we have services done. appreciate that they give a military discount for both parts and labor every time we have services done. More

We hate having to come here for service. To the point that we will not be buying or releasing a Ford because we do not want to deal with them. The service itself isn’t bad but there is one receptionist t that we will not be buying or releasing a Ford because we do not want to deal with them. The service itself isn’t bad but there is one receptionist that is always difficult to work with. Then last time I went there was a guy coughing all over the lobby with NO mask. Nothing was said to him by the staff, probably because half of them also wore no mask. Never going there again if I can help it. More

Very accomadating to fix my oil consumption update to my vehicle. My only issue is with FMCO not telling me about oil consumption issues. Has to take time off from work to hopefully fix issue. vehicle. My only issue is with FMCO not telling me about oil consumption issues. Has to take time off from work to hopefully fix issue. More

The tech did not test drive the vehicle. Said he fixed it. Next day, the same issue has come up. Not happy with no test drive, the weather was not that great in the morning, but it was not bad enough th it. Next day, the same issue has come up. Not happy with no test drive, the weather was not that great in the morning, but it was not bad enough that a four wheel drive pickup couldn't be driven 50-60 miles per hour later in the morning after the "repair" was done. By the way, I am Daniel, Grant's father, he is the one who dropped it off and picked it up. FYI, yesterday he drove it on the Interstate and the issue did not present itself. This morning on his way to work at 9 it repeated, the check engine light flashed for awhile and then went off. More